IT Support Technician I Job at Jobs via Dice in Sparks

As SNC's corporate IT team, we provide strategic direction and business support across executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. If you enjoy detail and solving problems with innovative solutions, consider this opportunity.

Overview

IT Support Technician I — responsible for computer, hardware, and software support for employees. You will install, troubleshoot, service, and repair desktop/laptop computers and network equipment, provide PC hardware/software support, and assist with software installation and attendant tools. You will assess employee information, network, and communications needs and make recommendations on software and hardware purchases to meet those needs.

Responsibilities

• Install, configure, and troubleshoot desktop and laptop computers, and network equipment.
• Provide basic technical support and guidance for software applications.
• Assist with the setup and maintenance of user accounts and permissions.
• Perform routine maintenance and upgrades on hardware and software systems.
• Respond to helpdesk tickets and resolve issues in a timely manner.

Qualifications You Must Have

• Associate's Degree in a related field of study or Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.).
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• Team focused with the capacity for knowledge sharing

Qualifications We Prefer

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in a corporate IT environment.
• A+ Certification
• Network+ Certification
• Technical documentation skills

Benefits

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Important Notice

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The DoD CAF handles the adjudicative aspects of the security clearance eligibility process. Adjudicative factors include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use.

Learn more about the background check process for Security Clearances.

Seniorit y level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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