Sundance Mountain Resort
Overview
Senior Director of Lodging Operations at Sundance Mountain Resort. This role leads the opening and ongoing stewardship of The Inn at Sundance (a collection of privately owned cottages managed through the Sundance Mountain Resort rental pool) and the Spa & Wellness division. This is a boutique, independent luxury environment that blends refined service with authentic connection. Job Title: Senior Director of Lodging Operations Department: Lodging Location: Sundance Mountain Resort, Utah Reports to: Chief Hospitality and Commercial Officer Position Type: Full-Time, Year Round, Senior Leadership Team The Role
The Senior Director of Lodging Operations will not be a traditional hotel management role. It requires hands-on leadership of high-touch, small-scale luxury lodging and spa/wellness programming, with experience in homeowner relations and a passion for guest experience that goes beyond process to storytelling, design, and atmosphere. Key Responsibilities Guest Experience Leadership: shape and deliver an innkeeping philosophy rooted in authentic, intimate, and personalized hospitality; anticipate guest needs and create moments of delight; guide arrival/departure, ski valet & boot room, curated concierge program, guest experience center, and evening lounge; champion Spa & Wellness as a cornerstone of the Sundance experience. Operational Excellence: oversee daily operations of The Inn, ~100 privately owned cottages in the rental pool, and the Spa & Wellness division; ensure coordination across housekeeping, front office, guest services, homeowner services, and amenities; balance consistency with the unique character of each lodging experience; implement and refine SOPs that preserve Sundance’s personality. Homeowner Relations: build strong trust-based relationships with cottage owners; provide clear communication, transparent performance reporting, and thoughtful stewardship of assets; ensure homeowners see business value and pride in Sundance guest experience. Team Culture & Leadership: lead, inspire, and coach teams across lodging, guest services, and wellness; recruit, train, and mentor staff with a boutique luxury mindset; foster empowerment and anticipation of guest needs. Financial & Strategic Stewardship: partner with the executive team on pricing strategy, RevPAR performance, homeowner revenue optimization, and boutique competitive positioning; balance profitability with small-scale, high-touch luxury; contribute to Act II initiatives shaping Sundance hospitality. Qualifications
Proven leadership in independent or boutique luxury hotels/resorts. Experience with vacation rental or short-term rental homeowner relations in a luxury resort context is preferred. Background in spa and wellness operations with experiential programming. Demonstrated success in operational leadership, team development, and financial performance. Hands-on style with comfort engaging guests and refining P&L strategy. Passion for art, nature, sustainability, and authentic hospitality aligned with Sundance’s mission and heritage. Preferred Education
Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s degree a plus. Benefits
Benefits package including subsidized medical, dental, vision, 401k, short and long-term disability, basic life insurance, and paid time off. Employee discounts on dining and resort amenities Season Pass for you, plus one and dependents Why Sundance?
This role is more than managing a hotel. It is about being the Innkeeper of a property that embodies artful living, mountain adventure, and soulful connection. The Inn at Sundance is intimate in scale, expansive in vision, and calls for leadership that is present, imaginative, and deeply human. Disclaimer
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform tasks as asked within legal and ethical parameters and company policy.
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Senior Director of Lodging Operations at Sundance Mountain Resort. This role leads the opening and ongoing stewardship of The Inn at Sundance (a collection of privately owned cottages managed through the Sundance Mountain Resort rental pool) and the Spa & Wellness division. This is a boutique, independent luxury environment that blends refined service with authentic connection. Job Title: Senior Director of Lodging Operations Department: Lodging Location: Sundance Mountain Resort, Utah Reports to: Chief Hospitality and Commercial Officer Position Type: Full-Time, Year Round, Senior Leadership Team The Role
The Senior Director of Lodging Operations will not be a traditional hotel management role. It requires hands-on leadership of high-touch, small-scale luxury lodging and spa/wellness programming, with experience in homeowner relations and a passion for guest experience that goes beyond process to storytelling, design, and atmosphere. Key Responsibilities Guest Experience Leadership: shape and deliver an innkeeping philosophy rooted in authentic, intimate, and personalized hospitality; anticipate guest needs and create moments of delight; guide arrival/departure, ski valet & boot room, curated concierge program, guest experience center, and evening lounge; champion Spa & Wellness as a cornerstone of the Sundance experience. Operational Excellence: oversee daily operations of The Inn, ~100 privately owned cottages in the rental pool, and the Spa & Wellness division; ensure coordination across housekeeping, front office, guest services, homeowner services, and amenities; balance consistency with the unique character of each lodging experience; implement and refine SOPs that preserve Sundance’s personality. Homeowner Relations: build strong trust-based relationships with cottage owners; provide clear communication, transparent performance reporting, and thoughtful stewardship of assets; ensure homeowners see business value and pride in Sundance guest experience. Team Culture & Leadership: lead, inspire, and coach teams across lodging, guest services, and wellness; recruit, train, and mentor staff with a boutique luxury mindset; foster empowerment and anticipation of guest needs. Financial & Strategic Stewardship: partner with the executive team on pricing strategy, RevPAR performance, homeowner revenue optimization, and boutique competitive positioning; balance profitability with small-scale, high-touch luxury; contribute to Act II initiatives shaping Sundance hospitality. Qualifications
Proven leadership in independent or boutique luxury hotels/resorts. Experience with vacation rental or short-term rental homeowner relations in a luxury resort context is preferred. Background in spa and wellness operations with experiential programming. Demonstrated success in operational leadership, team development, and financial performance. Hands-on style with comfort engaging guests and refining P&L strategy. Passion for art, nature, sustainability, and authentic hospitality aligned with Sundance’s mission and heritage. Preferred Education
Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s degree a plus. Benefits
Benefits package including subsidized medical, dental, vision, 401k, short and long-term disability, basic life insurance, and paid time off. Employee discounts on dining and resort amenities Season Pass for you, plus one and dependents Why Sundance?
This role is more than managing a hotel. It is about being the Innkeeper of a property that embodies artful living, mountain adventure, and soulful connection. The Inn at Sundance is intimate in scale, expansive in vision, and calls for leadership that is present, imaginative, and deeply human. Disclaimer
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform tasks as asked within legal and ethical parameters and company policy.
#J-18808-Ljbffr