Luxus
Retail Building Materials Sales Operations Manager
Luxus, San Jose, California, United States, 95123
Overview
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Building Materials Sales & Operations Manager
Location:
San Jose, CA Schedule:
Full-time (in-person; includes weekends/holidays as needed) Compensation:
$65,000 – $120,000 per year (DOE)
+ benefits
About Payless Ace Hardware, Rockery & Nursery
Since 1973, Payless Ace Hardware, Rockery & Nursery has been Silicon Valley’s trusted neighborhood source for
building materials, hardscape & landscape supplies, tools, and nursery plants . We serve both
contractors and homeowners
with knowledgeable counter service, on-time delivery, and a community-first mindset.
Why This Role
We’re hiring a
hands-on leader
to guide our building materials counter team and oversee day-to-day store and yard operations. This position will
step into the seat of a long-standing leader (former owner)
and will be pivotal in driving
sales growth, operational excellence, and customer satisfaction . If you love the building materials industry and enjoy leading people, dispatching, and keeping a busy yard humming, this is your next move.
What You’ll Do (Ownership Areas)
Sales & Business Development
Lead the
front counter building materials
team; quote, upsell, and close orders for
concrete, masonry, pavers, block, rebar, aggregates, drainage, and landscape rock .
Build and expand
B2B contractor accounts ; develop prospect lists, outbound call cadence, and
follow-up pipelines
to convert leads into repeat customers.
Create pricing strategies and
margin management
policies; monitor market trends and competitive pricing.
Operations, Yard & Dispatch
Oversee
daily store and yard operations : opening/closing, cash handling, customer flow, and inventory availability.
Plan and
dispatch trucks, drivers, equipment, and routes
for on-time deliveries; balance will-call, scheduled drops, and hot-shot needs.
Supervise
yard workers and drivers ; enforce loading accuracy, safe equipment operation (forklifts, loaders), and yard organization.
Coordinate with mechanics to anticipate
fleet/equipment maintenance
and downtime coverage.
Inventory, Purchasing & Vendor Relations
Own
purchasing, replenishment, and special orders
across concrete, masonry, hardscape, and landscape categories.
Negotiate with
vendors and quarries ; manage lead times, MOQs, and freight to hit
turns and shrink targets .
Maintain accurate
pricing files, SKU masters, and promos
in POS/ERP.
Safety, Compliance & Facilities
Champion a
safety-first culture ; ensure OSHA/Cal-OSHA, environmental and yard safety compliance.
Maintain the
facility, fixtures, vehicles, and equipment ; schedule preventive maintenance and repairs.
Leadership & Performance
Recruit, train, and mentor counter associates, yard staff, and drivers; set
clear SOPs and performance standards .
Run
weekly huddles , monthly 1:1s, and continuous coaching focused on service, speed, and accuracy.
Partner with ownership on
KPIs, reporting, and continuous improvement
initiatives.
The KPIs You’ll Own
Revenue & Gross Margin
by category
Order accuracy / pick accuracy
and
delivery on-time rate
Inventory turns, shrink, and stockouts
Safety metrics
(incidents, near misses, training compliance)
Customer satisfaction
/ repeat business and account growth
What You Bring
5+ years
in a management role (retail/building materials/landscape supply, distribution, or similar).
Proven experience in
building materials sales ,
purchasing ,
inventory control , and
dispatch/last-mile logistics .
Strong working knowledge of
concrete, masonry, pavers, rebar, aggregates, and landscape rock ; ability to recommend product alternatives.
Tech-comfortable:
POS/ERP , routing/dispatch tools, and
MS365 (Excel, Word, Outlook, PowerPoint) ; able to work from laptop/tablet/phone.
Excellent
communication, teamwork, and conflict resolution
skills; leads by example on the sales floor and in the yard.
Valid
driver’s license
with acceptable record.
Nice to Have
Hardware or building materials
store/yard leadership experience.
Aggregates or hardscape
industry background.
Ability to read
basic plans/takeoffs
for quoting (preferred).
Bilingual Spanish/English
highly valued for our customer base.
Bachelor’s degree in Business or related field; MBA a plus.
Physical & Work Environment
Work indoors/outdoors in
heat, dust, rain , and noisy conditions; frequent standing/walking/bending.
Lift up to 50 lbs
regularly; supervise operations in store and yard.
Ability to work
extended hours
when business needs arise (weekends/holidays).
Pay & Benefits
Salary:
$65,000 – $120,000 per year (DOE)
Medical & dental insurance
401(k) retirement plan
Paid time off
Employee discount
Supportive, community-oriented workplace with
growth path into multi-site leadership or GM
for strong performers
What Success Looks Like (First 6–12 Months)
Organized
dispatch playbook
with on-time delivery rate consistently above goal.
Tighter
pricing/margin controls
and clear promo calendar.
Reduced
stockouts and shrink ; cleaner, safer, more efficient yard flow.
Expanded
contractor account list
with measurable repeat business.
Engaged, well-trained team that operates with
safety, speed, and accuracy .
How to Apply Send your resume (or a brief work history) and a few lines about recent wins in
contractor sales, dispatch, and yard leadership . We’re excited to meet you.
Keywords (ATS/SEO):
Building Materials Manager; Hardscape & Landscape Supply; Concrete; Masonry; Pavers; Aggregates; Contractor Sales; B2B Accounts; Dispatch; Routing; Last-Mile Delivery; Fleet Management; Yard Operations; Inventory Management; Purchasing; Vendor Negotiation; POS/ERP; OSHA/Cal-OSHA; San Jose; Silicon Valley; Hardware Store Management; Spanish Bilingual.
Note:
Compensation listed above is the primary figure and may be adjusted based on experience.
#J-18808-Ljbffr
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Building Materials Sales & Operations Manager
Location:
San Jose, CA Schedule:
Full-time (in-person; includes weekends/holidays as needed) Compensation:
$65,000 – $120,000 per year (DOE)
+ benefits
About Payless Ace Hardware, Rockery & Nursery
Since 1973, Payless Ace Hardware, Rockery & Nursery has been Silicon Valley’s trusted neighborhood source for
building materials, hardscape & landscape supplies, tools, and nursery plants . We serve both
contractors and homeowners
with knowledgeable counter service, on-time delivery, and a community-first mindset.
Why This Role
We’re hiring a
hands-on leader
to guide our building materials counter team and oversee day-to-day store and yard operations. This position will
step into the seat of a long-standing leader (former owner)
and will be pivotal in driving
sales growth, operational excellence, and customer satisfaction . If you love the building materials industry and enjoy leading people, dispatching, and keeping a busy yard humming, this is your next move.
What You’ll Do (Ownership Areas)
Sales & Business Development
Lead the
front counter building materials
team; quote, upsell, and close orders for
concrete, masonry, pavers, block, rebar, aggregates, drainage, and landscape rock .
Build and expand
B2B contractor accounts ; develop prospect lists, outbound call cadence, and
follow-up pipelines
to convert leads into repeat customers.
Create pricing strategies and
margin management
policies; monitor market trends and competitive pricing.
Operations, Yard & Dispatch
Oversee
daily store and yard operations : opening/closing, cash handling, customer flow, and inventory availability.
Plan and
dispatch trucks, drivers, equipment, and routes
for on-time deliveries; balance will-call, scheduled drops, and hot-shot needs.
Supervise
yard workers and drivers ; enforce loading accuracy, safe equipment operation (forklifts, loaders), and yard organization.
Coordinate with mechanics to anticipate
fleet/equipment maintenance
and downtime coverage.
Inventory, Purchasing & Vendor Relations
Own
purchasing, replenishment, and special orders
across concrete, masonry, hardscape, and landscape categories.
Negotiate with
vendors and quarries ; manage lead times, MOQs, and freight to hit
turns and shrink targets .
Maintain accurate
pricing files, SKU masters, and promos
in POS/ERP.
Safety, Compliance & Facilities
Champion a
safety-first culture ; ensure OSHA/Cal-OSHA, environmental and yard safety compliance.
Maintain the
facility, fixtures, vehicles, and equipment ; schedule preventive maintenance and repairs.
Leadership & Performance
Recruit, train, and mentor counter associates, yard staff, and drivers; set
clear SOPs and performance standards .
Run
weekly huddles , monthly 1:1s, and continuous coaching focused on service, speed, and accuracy.
Partner with ownership on
KPIs, reporting, and continuous improvement
initiatives.
The KPIs You’ll Own
Revenue & Gross Margin
by category
Order accuracy / pick accuracy
and
delivery on-time rate
Inventory turns, shrink, and stockouts
Safety metrics
(incidents, near misses, training compliance)
Customer satisfaction
/ repeat business and account growth
What You Bring
5+ years
in a management role (retail/building materials/landscape supply, distribution, or similar).
Proven experience in
building materials sales ,
purchasing ,
inventory control , and
dispatch/last-mile logistics .
Strong working knowledge of
concrete, masonry, pavers, rebar, aggregates, and landscape rock ; ability to recommend product alternatives.
Tech-comfortable:
POS/ERP , routing/dispatch tools, and
MS365 (Excel, Word, Outlook, PowerPoint) ; able to work from laptop/tablet/phone.
Excellent
communication, teamwork, and conflict resolution
skills; leads by example on the sales floor and in the yard.
Valid
driver’s license
with acceptable record.
Nice to Have
Hardware or building materials
store/yard leadership experience.
Aggregates or hardscape
industry background.
Ability to read
basic plans/takeoffs
for quoting (preferred).
Bilingual Spanish/English
highly valued for our customer base.
Bachelor’s degree in Business or related field; MBA a plus.
Physical & Work Environment
Work indoors/outdoors in
heat, dust, rain , and noisy conditions; frequent standing/walking/bending.
Lift up to 50 lbs
regularly; supervise operations in store and yard.
Ability to work
extended hours
when business needs arise (weekends/holidays).
Pay & Benefits
Salary:
$65,000 – $120,000 per year (DOE)
Medical & dental insurance
401(k) retirement plan
Paid time off
Employee discount
Supportive, community-oriented workplace with
growth path into multi-site leadership or GM
for strong performers
What Success Looks Like (First 6–12 Months)
Organized
dispatch playbook
with on-time delivery rate consistently above goal.
Tighter
pricing/margin controls
and clear promo calendar.
Reduced
stockouts and shrink ; cleaner, safer, more efficient yard flow.
Expanded
contractor account list
with measurable repeat business.
Engaged, well-trained team that operates with
safety, speed, and accuracy .
How to Apply Send your resume (or a brief work history) and a few lines about recent wins in
contractor sales, dispatch, and yard leadership . We’re excited to meet you.
Keywords (ATS/SEO):
Building Materials Manager; Hardscape & Landscape Supply; Concrete; Masonry; Pavers; Aggregates; Contractor Sales; B2B Accounts; Dispatch; Routing; Last-Mile Delivery; Fleet Management; Yard Operations; Inventory Management; Purchasing; Vendor Negotiation; POS/ERP; OSHA/Cal-OSHA; San Jose; Silicon Valley; Hardware Store Management; Spanish Bilingual.
Note:
Compensation listed above is the primary figure and may be adjusted based on experience.
#J-18808-Ljbffr