BetterUp
Overview
Enterprise Customer Success Manager, US
at BetterUp. The role contributes to the mission by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. CSMs partner with the Account Management and Implementation teams to drive adoption and deliver value, which creates strong business cases for renewals and expansions. Core skills include leadership, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling. What You’ll Do
Relationship Building: Build rapport and expand customer/executive sponsorship, creating new champions while fostering relationships with existing champions. Prospection & Coordination: Understand how BetterUp can solve business problems for customers and align our solutions and internal resources to support each customer’s needs. Account Health: Champion account health, act on early warning signals; escalate appropriately. Ensure best-in-class program engagement across all programs and tee up Account Managers for expansions ahead of renewals. Value Delivery: Create value-based business recommendations that help customers maximize value; recommend customizations or approaches to serve globally while balancing ROI, scale, and time to market. Problem-solving & Risk Mitigation: Lead cross-functional efforts to achieve results; quarterback customer-centric projects or customizations as required. Relationship Management: Manage sponsors and day-to-day partners; collaborate with Global Account Partners to deepen relationships and advocate for the customer’s best interest internally and with BetterUp’s customers. Strategic Alignment: Understand customer strategy and challenges; align BetterUp’s platform with internal narratives and desired outcomes to maximize insights and value. Product & Practice Evolution: Contribute to product functionality, product marketing, and best practices for internal and customer success. Travel: Ability to travel for up to 20% of the time. Qualifications
Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are valued. Experience building deep relationships with customers, including at the Executive level; must have served as the main point of contact for customers. Strong ability to keep customer expectations grounded, push back while maintaining a positive relationship; able to be prescriptive, consultative, and credible. Project management experience and/or experience managing multiple projects with multiple stakeholders. Ability to build industry or company-specific knowledge and engage with senior leadership of large organizations. Experience balancing multiple priorities, including long-term strategy with immediate customer needs and aligning commercial outcomes with broader account needs. Experience inspiring customers to do something different; experience consulting or managing customers in a solution requiring behavior change of end-users. AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We seek teammates who evolve with technology and help define best practices for AI-augmented work. During the interview process, you’ll have opportunities to show how you harness AI to learn, iterate, and amplify your impact. Benefits
Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Flexible paid time off Per year:
All federal/statutory holidays observed 4 BetterUp Inner Workdays 5 Volunteer Days Learning and Development stipend Company-wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging. We encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, and market indicators. The base salary range below is representative of base salary only and does not include equity, sales bonuses (where applicable), or benefits. This range may be modified in the future. The base salary range for this role: $124,000 – $170,500: New York City and San Francisco $107,000 – $147,400: All other locations Privacy notice: Protecting your privacy and processing your personal information is important. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. For questions, contact support@betterup.co Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Professional Training and Coaching
#J-18808-Ljbffr
Enterprise Customer Success Manager, US
at BetterUp. The role contributes to the mission by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. CSMs partner with the Account Management and Implementation teams to drive adoption and deliver value, which creates strong business cases for renewals and expansions. Core skills include leadership, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling. What You’ll Do
Relationship Building: Build rapport and expand customer/executive sponsorship, creating new champions while fostering relationships with existing champions. Prospection & Coordination: Understand how BetterUp can solve business problems for customers and align our solutions and internal resources to support each customer’s needs. Account Health: Champion account health, act on early warning signals; escalate appropriately. Ensure best-in-class program engagement across all programs and tee up Account Managers for expansions ahead of renewals. Value Delivery: Create value-based business recommendations that help customers maximize value; recommend customizations or approaches to serve globally while balancing ROI, scale, and time to market. Problem-solving & Risk Mitigation: Lead cross-functional efforts to achieve results; quarterback customer-centric projects or customizations as required. Relationship Management: Manage sponsors and day-to-day partners; collaborate with Global Account Partners to deepen relationships and advocate for the customer’s best interest internally and with BetterUp’s customers. Strategic Alignment: Understand customer strategy and challenges; align BetterUp’s platform with internal narratives and desired outcomes to maximize insights and value. Product & Practice Evolution: Contribute to product functionality, product marketing, and best practices for internal and customer success. Travel: Ability to travel for up to 20% of the time. Qualifications
Experience with high-value books of business, multi-product platform deployments, the HCM SaaS space, or Talent disciplines are valued. Experience building deep relationships with customers, including at the Executive level; must have served as the main point of contact for customers. Strong ability to keep customer expectations grounded, push back while maintaining a positive relationship; able to be prescriptive, consultative, and credible. Project management experience and/or experience managing multiple projects with multiple stakeholders. Ability to build industry or company-specific knowledge and engage with senior leadership of large organizations. Experience balancing multiple priorities, including long-term strategy with immediate customer needs and aligning commercial outcomes with broader account needs. Experience inspiring customers to do something different; experience consulting or managing customers in a solution requiring behavior change of end-users. AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We seek teammates who evolve with technology and help define best practices for AI-augmented work. During the interview process, you’ll have opportunities to show how you harness AI to learn, iterate, and amplify your impact. Benefits
Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Flexible paid time off Per year:
All federal/statutory holidays observed 4 BetterUp Inner Workdays 5 Volunteer Days Learning and Development stipend Company-wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging. We encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, and market indicators. The base salary range below is representative of base salary only and does not include equity, sales bonuses (where applicable), or benefits. This range may be modified in the future. The base salary range for this role: $124,000 – $170,500: New York City and San Francisco $107,000 – $147,400: All other locations Privacy notice: Protecting your privacy and processing your personal information is important. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. For questions, contact support@betterup.co Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Professional Training and Coaching
#J-18808-Ljbffr