DigitalOcean
Overview
Strategic Technical Account Manager (TAM) at DigitalOcean. Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy. This is a remote role.
What You’ll Do
Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
Executive Presence & Influence
Engage with C-level and VP-level contacts with confidence, clarity, and authority.
Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
Technical Consultation & Innovation Support
Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
Assist customers with architectural planning, workload migration, performance tuning, and incident response.
Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
Growth, Retention & Advocacy
Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
Identify opportunities for workload expansion, cost optimization, and operational efficiency.
Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies. Lead cross-functional account planning with Account Management, Product, and Engineering.
What You’ll Add To DigitalOcean
Enterprise Customer Experience: 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
Experience with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
Technical Depth
Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
Hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc., and GPU workload optimization on NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen).
Familiar with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
Executive Presence & Communication
Proven ability to engage with and influence executive decision-makers.
Exceptional communication skills, including translating complex technical topics into strategic business impact.
Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
Bonus Points
Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
Background in startup or high-growth environments where agility and influence matter.
Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio.
Why You’ll Like Working For DigitalOcean
We innovate with purpose. You’ll be part of a cutting-edge technology company with an upward trajectory that aims to simplify cloud and AI so builders can create software that changes the world.
We prioritize career development. We provide resources for growth, conference reimbursement, and access to LinkedIn Learning.
We care about well-being with a competitive benefits package and flexible policies.
We reward our employees with salary, potential bonuses, equity, and an Employee Stock Purchase Program.
We are an equal-opportunity employer and value diversity and inclusion.
EEO Statement We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Footer This is a remote role.
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What You’ll Do
Own the technical relationship with DigitalOcean’s highest-value customers, including Fortune 500 companies and global technology leaders.
Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of DigitalOcean infrastructure.
Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.
Executive Presence & Influence
Engage with C-level and VP-level contacts with confidence, clarity, and authority.
Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level.
Technical Consultation & Innovation Support
Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean.
Assist customers with architectural planning, workload migration, performance tuning, and incident response.
Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.
Growth, Retention & Advocacy
Own technical success across a portfolio of DigitalOcean’s largest and most strategic accounts.
Identify opportunities for workload expansion, cost optimization, and operational efficiency.
Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies. Lead cross-functional account planning with Account Management, Product, and Engineering.
What You’ll Add To DigitalOcean
Enterprise Customer Experience: 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
Experience with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.
Technical Depth
Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms.
Hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc., and GPU workload optimization on NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen).
Familiar with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines).
Executive Presence & Communication
Proven ability to engage with and influence executive decision-makers.
Exceptional communication skills, including translating complex technical topics into strategic business impact.
Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions.
Bonus Points
Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications.
Experience with high-performance computing, edge AI, or hybrid/multicloud strategies.
Background in startup or high-growth environments where agility and influence matter.
Familiarity with DigitalOcean’s developer ecosystem, API, and service portfolio.
Why You’ll Like Working For DigitalOcean
We innovate with purpose. You’ll be part of a cutting-edge technology company with an upward trajectory that aims to simplify cloud and AI so builders can create software that changes the world.
We prioritize career development. We provide resources for growth, conference reimbursement, and access to LinkedIn Learning.
We care about well-being with a competitive benefits package and flexible policies.
We reward our employees with salary, potential bonuses, equity, and an Employee Stock Purchase Program.
We are an equal-opportunity employer and value diversity and inclusion.
EEO Statement We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Footer This is a remote role.
#J-18808-Ljbffr