TEKsystems is hiring: Customer Service Representative in Lake Mary

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our banking team. In this role, you will provide high-quality customer support via phone and digital channels, assist with account transactions, resolve issues efficiently, and ensure customer satisfaction. You’ll also be responsible for entering and maintaining accurate data in our systems and escalating concerns to management when necessary.

Key Responsibilities

• Deliver exceptional customer service in a fast-paced call center environment
• High volume inbound phone interaction, problem solving, and account transaction processing in a timely manner
• Handle customer inquiries and resolve issues related to banking products and services
• Process account transactions accurately and efficiently
• Provide technical assistance and product knowledge
• Maintain detailed records in a computerized database
• Communicate customer concerns and operational issues to management

Required Skills & Qualifications

• 2+ years of proven call center experience. 
• Minimum of 2 years of consistent work experience in a related role. Demonstrated tenure and reliability in previous positions is required.
• Prior banking experience is a plus. 
• Excellent prioritization skills in a high-volume setting
• PC proficiency and data entry experience

Details: 

• Pay: $25/hr. 
• Pay cycle – weekly | medical, dental & vision benefits offered for enrollment. 
• Shifts: employees can be assigned either four 10-hour shifts or five 8-hour shifts. 
• Available shifts: 1st shift (8:00 AM – 4:30 PM), swing shift (10:30 AM – 7:00 PM) or overnights. 
• Onsite position five days per week. Applicants must be in a commutable distance to Lake Mary, FL

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Mary,FL.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.