Beth Israel Lahey Health
Epic App Analyst 3 - Beaker — Beth Israel Lahey Health
Job Type:
Regular
Time Type:
Full time
Work Shift:
Day (United States of America)
FLSA Status:
Exempt
The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The EHR Applications Analyst 3 identifies, evaluates, analyzes, and recommends changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build, and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing, and documentation of system procedures. Participates in training design and development and assists in training execution related to assigned projects. Provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting.
Essential Duties & Responsibilities
Delivers work within established timeframes. Manages/multi-tasks on several large assigned projects incorporating all aspects of IS.
Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
Creates functional specification documents to create content within the EHR application and validates this content with the business owner.
Validates the content of functional specifications created by Analysts I or II and provides feedback as necessary.
Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
Facilitates functional and integrated testing as requested.
Creates and provides documentation as required to the testing and training team.
Documents and reports system issues through an internal chain of command; communicates with vendors where appropriate; works closely with product support to close/resolve open support cases.
Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
Provides end-user support during implementation; serves as an application expert to assist in application roll-out.
Addresses post-go-live issues and requests, prioritizing own work assignments and those of junior colleagues based on project plan requirements.
Participates in on-call coverage as assigned.
Communicates progress of building tasks within prescribed milestone dates; proactively manages barriers to completing work requirements.
Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
Participates in workflow design and understands system impact on end users.
Prepares demo materials for workflow discussions or new system functionality; can demonstrate system functionality to end users with or without assistance from other team members.
Stays current with new application functionality and enhancements; provides on-call/after-hours support.
Achieves and maintains application certification in accordance with departmental and organizational standards.
Competencies
Decision Making: Ability to make decisions guided by precedents, policies, and objectives; regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address highly varied, complex, and often non-recurring problems requiring innovative and Lean diagnostic techniques.
Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
Knowledge: Demonstrates in-depth knowledge of concepts, practices, and policies and applies them in complex situations.
Team Work: Ability to lead small projects or work groups, fostering a collaborative environment and improving workflows.
Customer Service: Provides a high level of customer service and staff training to meet standards; resolves service issues in a timely and respectful manner.
Minimum Qualifications Education:
Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree, 8 years of clinical, healthcare operations, information technology, or health information technology experience, in addition to the experience requirement shown below.
Licensure, Certification & Registration:
EHR (Electronic Health Record) Certification preferred
Experience
Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
Experience working in a clinical setting.
Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
Experience in full implementation software development cycle.
Experience managing small projects with defined duration and scope.
Skills, Knowledge & Abilities
Ability to multi-task; self-starter and motivator.
Excellent problem-solving and written and oral communication skills.
Proven track record of delivering quality work on time with ownership and accountability.
Willingness to address issues, take ownership, and escalate when necessary; ability to document business processes.
Creative approach to process redesign.
Proficient in Microsoft Office, especially Excel and PowerPoint.
Knowledge of HL7 coding standards and process redesign.
As a health care organization, we have a responsibility to care for and protect our patients, colleagues and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.
Equal Opportunity Employer/Veterans/Disabled
Employment type: Full-time
Locations: Boston, MA
#J-18808-Ljbffr
Regular
Time Type:
Full time
Work Shift:
Day (United States of America)
FLSA Status:
Exempt
The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The EHR Applications Analyst 3 identifies, evaluates, analyzes, and recommends changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build, and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing, and documentation of system procedures. Participates in training design and development and assists in training execution related to assigned projects. Provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting.
Essential Duties & Responsibilities
Delivers work within established timeframes. Manages/multi-tasks on several large assigned projects incorporating all aspects of IS.
Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
Creates functional specification documents to create content within the EHR application and validates this content with the business owner.
Validates the content of functional specifications created by Analysts I or II and provides feedback as necessary.
Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
Facilitates functional and integrated testing as requested.
Creates and provides documentation as required to the testing and training team.
Documents and reports system issues through an internal chain of command; communicates with vendors where appropriate; works closely with product support to close/resolve open support cases.
Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
Provides end-user support during implementation; serves as an application expert to assist in application roll-out.
Addresses post-go-live issues and requests, prioritizing own work assignments and those of junior colleagues based on project plan requirements.
Participates in on-call coverage as assigned.
Communicates progress of building tasks within prescribed milestone dates; proactively manages barriers to completing work requirements.
Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
Participates in workflow design and understands system impact on end users.
Prepares demo materials for workflow discussions or new system functionality; can demonstrate system functionality to end users with or without assistance from other team members.
Stays current with new application functionality and enhancements; provides on-call/after-hours support.
Achieves and maintains application certification in accordance with departmental and organizational standards.
Competencies
Decision Making: Ability to make decisions guided by precedents, policies, and objectives; regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address highly varied, complex, and often non-recurring problems requiring innovative and Lean diagnostic techniques.
Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
Knowledge: Demonstrates in-depth knowledge of concepts, practices, and policies and applies them in complex situations.
Team Work: Ability to lead small projects or work groups, fostering a collaborative environment and improving workflows.
Customer Service: Provides a high level of customer service and staff training to meet standards; resolves service issues in a timely and respectful manner.
Minimum Qualifications Education:
Bachelor’s Degree in a related field. In the absence of a Bachelor’s degree, 8 years of clinical, healthcare operations, information technology, or health information technology experience, in addition to the experience requirement shown below.
Licensure, Certification & Registration:
EHR (Electronic Health Record) Certification preferred
Experience
Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
Experience working in a clinical setting.
Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
Experience in full implementation software development cycle.
Experience managing small projects with defined duration and scope.
Skills, Knowledge & Abilities
Ability to multi-task; self-starter and motivator.
Excellent problem-solving and written and oral communication skills.
Proven track record of delivering quality work on time with ownership and accountability.
Willingness to address issues, take ownership, and escalate when necessary; ability to document business processes.
Creative approach to process redesign.
Proficient in Microsoft Office, especially Excel and PowerPoint.
Knowledge of HL7 coding standards and process redesign.
As a health care organization, we have a responsibility to care for and protect our patients, colleagues and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.
Equal Opportunity Employer/Veterans/Disabled
Employment type: Full-time
Locations: Boston, MA
#J-18808-Ljbffr