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Overview This position is accountable for assisting the Member Service Center Manager with providing call center exceptional service, meeting organizational goals, staff development, implementation of policies and procedures and embracing the credit union’s Mission, Vision and Values.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. DIMENSIONS Direct Reports: Approximately 12 FTE to include Member Service Center Senior, Member Service Specialist I/ II and Member Service Representative I/II/III Service Goals: Meet/exceed a 4.00 overall service rating, as per established service standards. Member Support: Approximately 140,000 credit union members. Department Goals: Meet/exceed established monthly/annual sales goals o Monthly Average Speed of Answer in seconds, by queue: § Real Estate 20 or
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. DIMENSIONS Direct Reports: Approximately 12 FTE to include Member Service Center Senior, Member Service Specialist I/ II and Member Service Representative I/II/III Service Goals: Meet/exceed a 4.00 overall service rating, as per established service standards. Member Support: Approximately 140,000 credit union members. Department Goals: Meet/exceed established monthly/annual sales goals o Monthly Average Speed of Answer in seconds, by queue: § Real Estate 20 or