Tecknomic
Overview
This is a full-time position with Tecknomic for the Office of Unified Communications (OUC). This is an onsite role in Washington, DC. Applicants must be able to provide proof of Covid-19 vaccination.
This role closes on
9/11/2025 .
Responsibilities
Provide coordination and support the team on large projects or significant segments of large, complex projects.
Track project and operational issues and support analysis and solutions with Subject Matter Experts (SME).
Provide project coordination and support for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services.
Support long- and short-range planning for systems development, systems maintenance, application upgrades, and IT-Services activities, including necessary support resources.
Track and monitor project progress against milestones, schedules, budgets, and deliverables to ensure alignment with OUC-IT priorities.
Coordinate assessments of technical and operational practices related to system upgrades and changes based on industry standards.
Coordinate planning, organizing, and research on new and emerging technologies to modernize OUC-IT systems.
Gather information and performance data on IT performance for IT leadership usage.
Participate in IT budget planning and forecasting activities, including project funding requirements.
Maintain program documentation, including project plans, timelines, requirements, and progress reports.
Collaborate with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
Monitor, track, and report performance metrics for the IT department and provide regular updates to OUC leadership.
Coordinate with vendors and other District stakeholders for tasks such as maintenance and upgrades that could be service-impacting.
Provide coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting.
Coordinate, track, and report during deployment of new hardware and applications, including installation, configuration, testing, and user support.
Use the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets per established processes.
Support IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status.
Coordinate specific planned and unplanned activities on the 911/311 call floor, including daily checks of call floor workstations, testing software updates, troubleshooting bugs, monitoring and escalating major system glitches, and providing end-user IT support.
Minimum Education/Certification Requirements Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification.
What we bring
Health, Dental and Vision Benefits
Time off: Public Holidays, Vacation Days & Sick Days
#J-18808-Ljbffr
This role closes on
9/11/2025 .
Responsibilities
Provide coordination and support the team on large projects or significant segments of large, complex projects.
Track project and operational issues and support analysis and solutions with Subject Matter Experts (SME).
Provide project coordination and support for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services.
Support long- and short-range planning for systems development, systems maintenance, application upgrades, and IT-Services activities, including necessary support resources.
Track and monitor project progress against milestones, schedules, budgets, and deliverables to ensure alignment with OUC-IT priorities.
Coordinate assessments of technical and operational practices related to system upgrades and changes based on industry standards.
Coordinate planning, organizing, and research on new and emerging technologies to modernize OUC-IT systems.
Gather information and performance data on IT performance for IT leadership usage.
Participate in IT budget planning and forecasting activities, including project funding requirements.
Maintain program documentation, including project plans, timelines, requirements, and progress reports.
Collaborate with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
Monitor, track, and report performance metrics for the IT department and provide regular updates to OUC leadership.
Coordinate with vendors and other District stakeholders for tasks such as maintenance and upgrades that could be service-impacting.
Provide coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting.
Coordinate, track, and report during deployment of new hardware and applications, including installation, configuration, testing, and user support.
Use the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets per established processes.
Support IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status.
Coordinate specific planned and unplanned activities on the 911/311 call floor, including daily checks of call floor workstations, testing software updates, troubleshooting bugs, monitoring and escalating major system glitches, and providing end-user IT support.
Minimum Education/Certification Requirements Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification.
What we bring
Health, Dental and Vision Benefits
Time off: Public Holidays, Vacation Days & Sick Days
#J-18808-Ljbffr