Maximus
Overview
Description & Requirements Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely. The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs). This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award. Responsibilities
Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency. Provide guidance and work leadership to less-experienced technicians. Resolve more complex technical issues submitted by less-experienced technicians. Participate in special projects as required. Resolve Tier 0 / 1 tickets within 48 hours. Provide support for username / password issues, basic troubleshooting. Support and escalate issues related to Chatbot, Knowledge base and common issues. Qualifications
1+ years of work experience is required. Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma / GED + 4 years of work-related experience may be substituted in lieu of the degree requirement. Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country. The ability to obtain, and maintain, a Public Trust clearance is required. This is a SCA Wage Determination position Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. May have additional training or education in area of specialization. Minimally required: High School diploma or equivalent with 0-2 years of experience; additional training or education in the area of specialization may be applicable. Employment and Compliance
To support federal requirements, Maximus states that candidates must be US Citizens without Dual Citizenship to another country. That wage rate will vary depending on locality. Public Trust clearance eligibility is required and must be maintained. This is a SCA Wage Determination position #techjobs #veteransPage #clearance Pay and Benefits
Pay Transparency: For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 22.93 Maximum Salary $ 22.93 EEO: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
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Description & Requirements Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely. The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs). This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award. Responsibilities
Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency. Provide guidance and work leadership to less-experienced technicians. Resolve more complex technical issues submitted by less-experienced technicians. Participate in special projects as required. Resolve Tier 0 / 1 tickets within 48 hours. Provide support for username / password issues, basic troubleshooting. Support and escalate issues related to Chatbot, Knowledge base and common issues. Qualifications
1+ years of work experience is required. Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma / GED + 4 years of work-related experience may be substituted in lieu of the degree requirement. Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country. The ability to obtain, and maintain, a Public Trust clearance is required. This is a SCA Wage Determination position Minimum Requirements - High School diploma or equivalent with 0-2 years of experience. May have additional training or education in area of specialization. Minimally required: High School diploma or equivalent with 0-2 years of experience; additional training or education in the area of specialization may be applicable. Employment and Compliance
To support federal requirements, Maximus states that candidates must be US Citizens without Dual Citizenship to another country. That wage rate will vary depending on locality. Public Trust clearance eligibility is required and must be maintained. This is a SCA Wage Determination position #techjobs #veteransPage #clearance Pay and Benefits
Pay Transparency: For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 22.93 Maximum Salary $ 22.93 EEO: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
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