Safelite
Overview
Store Manager role at Safelite. The Store Manager leads all retail store operations with a focus on quality and service to ensure a memorable customer experience. This role provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all health, wealth and life offerings at www.safelitebenefits.com. What You’ll Do
Oversee the daily store operations, including open/close procedures, work order management, Check-In/Check-Out procedures, providing high levels of customer service, staffing and scheduling, inventory management, and proper cash handling. Drive team performance to meet or exceed KPIs and company goals (e.g., Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics) and ensure compliance with federal, state and local regulations. Ensure every technician is SafeTech certified; train, re-train and coach to ensure quality installations or repairs on every job. Provide guidance on vehicle and equipment maintenance and recordkeeping; collaborate with marketing to display materials as needed. Provide world-class customer service by addressing client complaints and warranty issues promptly. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years of leadership/supervisory experience (preferred). Valid state-issued driver’s license. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of retail or service center experience; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in various weather conditions. Professional appearance and wearing appropriate personal protective equipment as required. Physical requirements: lifting/carrying up to 35 lbs. for short periods, working at elevated heights, and standing for extended periods. Base Pay Range
Min - Max (USD): $77,170.00 - $115,860.00 Additional Information
Internal Associates: If you are already a member of the Safelite team, apply through your Workday account by searching the Open Jobs. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates; actual values depend on enrollment elections. This position description is not all-inclusive for every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite Group, Inc. policies.
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Store Manager role at Safelite. The Store Manager leads all retail store operations with a focus on quality and service to ensure a memorable customer experience. This role provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you’ll need to be successful. View all health, wealth and life offerings at www.safelitebenefits.com. What You’ll Do
Oversee the daily store operations, including open/close procedures, work order management, Check-In/Check-Out procedures, providing high levels of customer service, staffing and scheduling, inventory management, and proper cash handling. Drive team performance to meet or exceed KPIs and company goals (e.g., Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics) and ensure compliance with federal, state and local regulations. Ensure every technician is SafeTech certified; train, re-train and coach to ensure quality installations or repairs on every job. Provide guidance on vehicle and equipment maintenance and recordkeeping; collaborate with marketing to display materials as needed. Provide world-class customer service by addressing client complaints and warranty issues promptly. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years of leadership/supervisory experience (preferred). Valid state-issued driver’s license. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of retail or service center experience; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in various weather conditions. Professional appearance and wearing appropriate personal protective equipment as required. Physical requirements: lifting/carrying up to 35 lbs. for short periods, working at elevated heights, and standing for extended periods. Base Pay Range
Min - Max (USD): $77,170.00 - $115,860.00 Additional Information
Internal Associates: If you are already a member of the Safelite team, apply through your Workday account by searching the Open Jobs. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers and are proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates; actual values depend on enrollment elections. This position description is not all-inclusive for every aspect of the role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with requirements. Other qualifications may be required to ensure employment eligibility in accordance with local laws and Safelite Group, Inc. policies.
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