Everlane
Los Angeles, CA; Manhattan, NY; San Francisco, CA
Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably sourced materials, and strive to leave the industry cleaner than we found it. There's still much to do, and we're excited to grow a team of motivated humans ready for the challenge. The journey toward better continues.
Within the Retail channel, the Retail Operations function ensures our stores efficiently and effectively meet the demands of both our customers and internal teams while driving performance and profitability. The
Retail Operations Lead
supports the Sr. Manager of Retail Operations across all aspects of Retail Operations, while taking ownership of store communications and facilities management. This role acts as the connection between store teams, cross-functional partners, and external vendors. Whether it’s working to build a leader training plan, restructuring our store communications, or resolving a critical issue affecting a store’s physical space, the Retail Operations Lead is a key function of maintaining a compelling and cohesive store experience for our customers and staff.
The Retail Operations Lead will report to the Senior Manager of Retail Operations and partner closely with the rest of the Retail Leadership Team and all Retail Field teams.
Responsibilities
Assist with general day-to-day Retail Operations tasks, including, but not limited to:
Executing and supporting Retail channel and operations goals or projects
Developing or updating store processes or policies to increase efficiency, compliance, or reduce workload
Collaborating with cross-functional partners on store feedback, issue resolution, or brand projects
Preparing for and executing retail events, both in-store customer events or internal company meetings
Tracking channel operating expenses to uncover and implement cost‑savings opportunities through supporting procurement and supply acquisition, and researching, evaluating, and onboarding new vendors
Assisting with weekly reporting and business analysis
Own store communications and engagement, and assist in the development of store training, including, but not limited to:
Creating and distributing clear, actionable biweekly communications to store teams and maintaining workload calendars and task management lists
Streamlining and improving processes related to communication and task management
Developing and delivering training materials and programs that support operational excellence, product knowledge, and customer experience standards
Organizing initiatives to promote retail Team Member engagement
Own store facilities management, including, but not limited to:
Resolving facilities issues and executing planned maintenance to ensure the condition of our stores and equipment meet the desired customer experience for Everlane and provide safe working environments
Maintaining ticketing systems to regularly track, follow up, and report on the status of work requests and vendors
Maintaining relationships with existing maintenance and security vendors and sourcing new vendors for specific issue resolution or planned maintenance as needed
Providing on-call support for resolution of any required emergency repairs
Streamlining and improving facilities processes and policies
Other tasks as assigned by Leadership
Qualifications
3+ years of experience in HQ retail operations, multi-store management, or similar roles
Strong communication and training development skills
Proven ability to manage projects and budgets effectively
Experience with facilities management, including vendor coordination and issue resolution is a plus
Excellent organizational, problem-solving, and leadership abilities
Self-motivated, proactive thinker with ability to manage multiple tasks and prioritize workload
Experience using Airtable is a plus
The Fine Print
Remote Positions: This is a remote position with occasional visits to HQ and Store Locations. We are only considering applications from those that live within the
San Francisco Bay Area, CA ,
Los Angeles Area, CA , and
New York City Area . Please note: We are only accepting applications from those who file their taxes in one of the following states: California, New York.
California Residents: The annual compensation range for this role is: SF range is $74,000 - $100,000 and LA range is $67,000 - $90,000. This range is based on the San Francisco + Los Angeles geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
New York Residents: The compensation range for this role is $70,000 - $100,000. This range is based on the New York City geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
Everlane is deeply committed to respecting and protecting your data privacy. For information on our privacy practices, please review our Privacy Policy.
Everlane is deeply committed to respecting and protecting your data privacy. For information on our privacy practices, please review our Privacy Policy.
Apply for this job First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you currently eligible to work in the United States? * Would you now or in future require visa sponsorship to be eligible to work in the United States? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Everlane’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the VEVR AA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
Disabled veteran
Recently separated veteran
Active duty wartime or campaign badge veteran
Armed forces service medal veteran
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005; Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s OFCCP website.
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, for example, the following:
Alcohol or other substance use disorder
Autoimmune disorder
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement
Epilepsy
Gastrointestinal disorders
Intellectual or developmental disability
Mental health conditions
Mobility impairment
Nervous system condition
Neurodivergence
Paralysis
Pulmonary or respiratory conditions
Short stature
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: This form should take about 5 minutes to complete.
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Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably sourced materials, and strive to leave the industry cleaner than we found it. There's still much to do, and we're excited to grow a team of motivated humans ready for the challenge. The journey toward better continues.
Within the Retail channel, the Retail Operations function ensures our stores efficiently and effectively meet the demands of both our customers and internal teams while driving performance and profitability. The
Retail Operations Lead
supports the Sr. Manager of Retail Operations across all aspects of Retail Operations, while taking ownership of store communications and facilities management. This role acts as the connection between store teams, cross-functional partners, and external vendors. Whether it’s working to build a leader training plan, restructuring our store communications, or resolving a critical issue affecting a store’s physical space, the Retail Operations Lead is a key function of maintaining a compelling and cohesive store experience for our customers and staff.
The Retail Operations Lead will report to the Senior Manager of Retail Operations and partner closely with the rest of the Retail Leadership Team and all Retail Field teams.
Responsibilities
Assist with general day-to-day Retail Operations tasks, including, but not limited to:
Executing and supporting Retail channel and operations goals or projects
Developing or updating store processes or policies to increase efficiency, compliance, or reduce workload
Collaborating with cross-functional partners on store feedback, issue resolution, or brand projects
Preparing for and executing retail events, both in-store customer events or internal company meetings
Tracking channel operating expenses to uncover and implement cost‑savings opportunities through supporting procurement and supply acquisition, and researching, evaluating, and onboarding new vendors
Assisting with weekly reporting and business analysis
Own store communications and engagement, and assist in the development of store training, including, but not limited to:
Creating and distributing clear, actionable biweekly communications to store teams and maintaining workload calendars and task management lists
Streamlining and improving processes related to communication and task management
Developing and delivering training materials and programs that support operational excellence, product knowledge, and customer experience standards
Organizing initiatives to promote retail Team Member engagement
Own store facilities management, including, but not limited to:
Resolving facilities issues and executing planned maintenance to ensure the condition of our stores and equipment meet the desired customer experience for Everlane and provide safe working environments
Maintaining ticketing systems to regularly track, follow up, and report on the status of work requests and vendors
Maintaining relationships with existing maintenance and security vendors and sourcing new vendors for specific issue resolution or planned maintenance as needed
Providing on-call support for resolution of any required emergency repairs
Streamlining and improving facilities processes and policies
Other tasks as assigned by Leadership
Qualifications
3+ years of experience in HQ retail operations, multi-store management, or similar roles
Strong communication and training development skills
Proven ability to manage projects and budgets effectively
Experience with facilities management, including vendor coordination and issue resolution is a plus
Excellent organizational, problem-solving, and leadership abilities
Self-motivated, proactive thinker with ability to manage multiple tasks and prioritize workload
Experience using Airtable is a plus
The Fine Print
Remote Positions: This is a remote position with occasional visits to HQ and Store Locations. We are only considering applications from those that live within the
San Francisco Bay Area, CA ,
Los Angeles Area, CA , and
New York City Area . Please note: We are only accepting applications from those who file their taxes in one of the following states: California, New York.
California Residents: The annual compensation range for this role is: SF range is $74,000 - $100,000 and LA range is $67,000 - $90,000. This range is based on the San Francisco + Los Angeles geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
New York Residents: The compensation range for this role is $70,000 - $100,000. This range is based on the New York City geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.
Everlane is deeply committed to respecting and protecting your data privacy. For information on our privacy practices, please review our Privacy Policy.
Everlane is deeply committed to respecting and protecting your data privacy. For information on our privacy practices, please review our Privacy Policy.
Apply for this job First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website Are you currently eligible to work in the United States? * Would you now or in future require visa sponsorship to be eligible to work in the United States? *
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Everlane’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the VEVR AA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
Disabled veteran
Recently separated veteran
Active duty wartime or campaign badge veteran
Armed forces service medal veteran
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005; Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s OFCCP website.
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, for example, the following:
Alcohol or other substance use disorder
Autoimmune disorder
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement
Epilepsy
Gastrointestinal disorders
Intellectual or developmental disability
Mental health conditions
Mobility impairment
Nervous system condition
Neurodivergence
Paralysis
Pulmonary or respiratory conditions
Short stature
Traumatic brain injury
Disability Status Select...
PUBLIC BURDEN STATEMENT: This form should take about 5 minutes to complete.
#J-18808-Ljbffr