Nova Southeastern University
Temporary Museum Membership Associate
Nova Southeastern University, Fort Lauderdale, Florida, us, 33336
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Temporary Museum Membership Associate
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Nova Southeastern University We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university with a reputation for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Overview Primary Purpose
Open and close lobby membership desk, count till, record money. Staff lobby membership desk on scheduled days during regular museum hours. Greet and assist members and other visitors with membership and ticket inquiries and issues with excellent customer service. Contact a manager to help resolve larger problems. Process membership and ticket purchases and update required information on member ticket form. Answer and return phone calls. Must be able to answer questions regarding programs, exhibitions. Support and work under direction of Donor Relations Associate and Annual Fund Manager in strategies and projects to grow the membership base and revenue; achieve a high retention rate and upgrades among renewing members.
Essential Job Functions
Promote and solicit new, renewed, and upgraded membership among callers, visitors, and in off-site development initiatives.
Provide clerical assistance in the development office as needed.
Provide check-in and check-out assistance at member events as needed (Free parking is available).
Support in the management of volunteer-based program to make follow up calls to members on Development/Fundraising activities.
Assist with Work Study staff training and management.
Ensure Membership staff timesheets are complete and accurate.
Collaborates with Visitor Services Manager on scheduling issues for Federal Work Study Front Desk team.
Performs other duties as needed and directed by supervisor.
Job Requirements
Bachelor's/Associate Degree in any related field
Understand the principles of philanthropy, with emphasis on major gifts, grants, sponsorships, and foundations.
Strong organizational ability, analytical skills, and attention to detail.
Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations.
Flexible work schedule, with availability to work nights, weekends, and holidays, as needed.
Ability to multi-task
Background Screening Required: Yes
Education: High School Diploma or Equivalent
Experience: A minimum of 1 year of experience in Customer Service
Additional Information
Is this a safety sensitive position? No
Subject to Grant Funding? No
Major (if Required): Not specified
NSU is an equal opportunity employer and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
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Temporary Museum Membership Associate
role at
Nova Southeastern University We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university with a reputation for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Overview Primary Purpose
Open and close lobby membership desk, count till, record money. Staff lobby membership desk on scheduled days during regular museum hours. Greet and assist members and other visitors with membership and ticket inquiries and issues with excellent customer service. Contact a manager to help resolve larger problems. Process membership and ticket purchases and update required information on member ticket form. Answer and return phone calls. Must be able to answer questions regarding programs, exhibitions. Support and work under direction of Donor Relations Associate and Annual Fund Manager in strategies and projects to grow the membership base and revenue; achieve a high retention rate and upgrades among renewing members.
Essential Job Functions
Promote and solicit new, renewed, and upgraded membership among callers, visitors, and in off-site development initiatives.
Provide clerical assistance in the development office as needed.
Provide check-in and check-out assistance at member events as needed (Free parking is available).
Support in the management of volunteer-based program to make follow up calls to members on Development/Fundraising activities.
Assist with Work Study staff training and management.
Ensure Membership staff timesheets are complete and accurate.
Collaborates with Visitor Services Manager on scheduling issues for Federal Work Study Front Desk team.
Performs other duties as needed and directed by supervisor.
Job Requirements
Bachelor's/Associate Degree in any related field
Understand the principles of philanthropy, with emphasis on major gifts, grants, sponsorships, and foundations.
Strong organizational ability, analytical skills, and attention to detail.
Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations.
Flexible work schedule, with availability to work nights, weekends, and holidays, as needed.
Ability to multi-task
Background Screening Required: Yes
Education: High School Diploma or Equivalent
Experience: A minimum of 1 year of experience in Customer Service
Additional Information
Is this a safety sensitive position? No
Subject to Grant Funding? No
Major (if Required): Not specified
NSU is an equal opportunity employer and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
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