Gong
Overview
Sr. Marketing Operations Specialist at Gong. This role is part of the Marketing Operations team and helps scale the impact of marketing across the organization. The role is ideal for someone who enjoys solving complex business problems and has a strong ownership mindset. You will partner with Marketing and SDR teams to manage intake requests, streamline processes, and ensure our technology stack — including Salesforce, Marketo, ChiliPiper, and LeanData — is fully leveraged to support business goals. Reporting to the Director of Marketing Operations, you will drive cross-team collaboration, improve efficiency, and ensure marketing efforts are executed with operational excellence.
Responsibilities
Stakeholder Partnership & Intake Management
Serve as the primary owner of marketing operations intake requests, ensuring timely responses, clear prioritization, and consistent communication with stakeholders.
Partner with Marketing and SDR teams to understand business needs, translate them into operational requirements, and collaborate with the Marketing Operations team to deliver effective solutions.
Provide consultative support to marketers on how to leverage processes, tools, and AI-driven workflows to achieve goals.
Process Improvement & Documentation
Identify opportunities to improve workflows and reduce inefficiencies across marketing processes.
Document processes and project learnings to create clarity and scale best practices.
Lead the implementation of operational improvements, including using AI to automate routine tasks and enhance project management efficiency.
Marketing Technology Enablement
Oversee day-to-day usage of Salesforce, Marketo, ChiliPiper, and LeanData, ensuring optimization to support business processes.
Train and support team members to maximize tool adoption and impact.
Partner with technology stakeholders on integrations and enhancements, acting as a bridge between business needs and technical solutions.
Data & Insights
Track and report on key operational metrics, ensuring visibility into performance and outcomes.
Surface trends and recommend adjustments to improve business impact, including leveraging AI to analyze data and generate insights.
Qualifications
3-5 years of experience in Marketing Operations, Sales Operations, or a related business operations role.
Hands-on familiarity with marketing tech stack tools like Salesforce, Marketo, ChiliPiper, and LeanData.
Experience applying automation or modern tools (including AI where appropriate) to improve marketing workflows, reporting, or project management.
Demonstrated ability to manage intake requests, prioritize work, and communicate effectively across teams.
Strong analytical skills with the ability to translate data into actionable insights.
Proven success in process improvement and cross-functional collaboration.
Excellent communication, problem-solving, and organizational skills.
Compensation & Benefits
Annual salary range: $89,600 - $125,000 USD.
Compensation is based on factors including skills, qualifications, experience, and location. Gong uses a location-based compensation structure; ranges may differ by location.
In addition to base salary, the package may include incentive compensation, bonus, equity, and benefits.
Perks & Benefits: medical, dental, and vision plans; wellbeing stipend; mental health benefits; 401(k); education stipend; flexible vacation; parental leave; quarterly recharge days; remote work stipend.
Security & Compliance
We have noticed a rise in recruiting impersonations. All Gong recruiting email communications will come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
EEO Statement
Gong is an equal-opportunity employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Software Development
#J-18808-Ljbffr
Responsibilities
Stakeholder Partnership & Intake Management
Serve as the primary owner of marketing operations intake requests, ensuring timely responses, clear prioritization, and consistent communication with stakeholders.
Partner with Marketing and SDR teams to understand business needs, translate them into operational requirements, and collaborate with the Marketing Operations team to deliver effective solutions.
Provide consultative support to marketers on how to leverage processes, tools, and AI-driven workflows to achieve goals.
Process Improvement & Documentation
Identify opportunities to improve workflows and reduce inefficiencies across marketing processes.
Document processes and project learnings to create clarity and scale best practices.
Lead the implementation of operational improvements, including using AI to automate routine tasks and enhance project management efficiency.
Marketing Technology Enablement
Oversee day-to-day usage of Salesforce, Marketo, ChiliPiper, and LeanData, ensuring optimization to support business processes.
Train and support team members to maximize tool adoption and impact.
Partner with technology stakeholders on integrations and enhancements, acting as a bridge between business needs and technical solutions.
Data & Insights
Track and report on key operational metrics, ensuring visibility into performance and outcomes.
Surface trends and recommend adjustments to improve business impact, including leveraging AI to analyze data and generate insights.
Qualifications
3-5 years of experience in Marketing Operations, Sales Operations, or a related business operations role.
Hands-on familiarity with marketing tech stack tools like Salesforce, Marketo, ChiliPiper, and LeanData.
Experience applying automation or modern tools (including AI where appropriate) to improve marketing workflows, reporting, or project management.
Demonstrated ability to manage intake requests, prioritize work, and communicate effectively across teams.
Strong analytical skills with the ability to translate data into actionable insights.
Proven success in process improvement and cross-functional collaboration.
Excellent communication, problem-solving, and organizational skills.
Compensation & Benefits
Annual salary range: $89,600 - $125,000 USD.
Compensation is based on factors including skills, qualifications, experience, and location. Gong uses a location-based compensation structure; ranges may differ by location.
In addition to base salary, the package may include incentive compensation, bonus, equity, and benefits.
Perks & Benefits: medical, dental, and vision plans; wellbeing stipend; mental health benefits; 401(k); education stipend; flexible vacation; parental leave; quarterly recharge days; remote work stipend.
Security & Compliance
We have noticed a rise in recruiting impersonations. All Gong recruiting email communications will come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
EEO Statement
Gong is an equal-opportunity employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Software Development
#J-18808-Ljbffr