Intercom
RSD, Enterprise Sales New San Francisco, California
Intercom, San Francisco, California, United States, 94199
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support of more complex queries requiring a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver value to our customers. What’s the opportunity? Fin is among the fastest-growing products in the CX space. We’re looking for a proven enterprise sales leader to accelerate new business and customer growth across North America. This role offers the chance to lead an entrepreneurial business within a high-growth company, blending startup agility with the resources and momentum of an established organization. You’ll scale a high-performing team, drive disciplined execution, and partner across the business to deliver outsized impact. What you’ll be doing
Own enterprise sales execution: define strategy, drive prospecting discipline, and embed Command of the Message and MEDDPICC in every deal. Lead, coach, and grow a team of AEs; set performance standards and ensure consistent attainment. Partner with Product, Marketing, and Engineering to align customer needs with roadmap and GTM strategy. Build scalable operational processes and accurate forecasting rhythms. Personally model excellence in prospecting and executive engagement. What you’ll need
5+ years as an enterprise seller with a track record of success in complex, strategic deals. 3+ years leading enterprise sales teams with consistent quota attainment. Strong operational background, with fluency in forecasting, pipeline management, and GTM planning. Expertise in Command of the Message and MEDDPICC. Ability to sell complex, technical products — ideally with AI fluency or a strong technical background. Proven prospecting discipline and ability to coach it across the team. Experience collaborating closely with product and engineering to win and expand enterprise accounts. A builder’s mindset: attract top talent, develop high performers, and create repeatable success. Compensation, benefits, and policies
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family The OTE range for candidates within the San Francisco Bay Area is $331,200 - 423,200. Actual base pay depends on factors such as education, skills, experience, location, etc. Base pay ranges may change, and employees may be eligible for a corporate bonus program, a sales incentive (target included in OTE), and stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We expect in-office presence at least three days per week. Equal Employment Opportunity
Intercom is committed to an Equal Employment Opportunity policy. We will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status. How to apply
Interested in building your career at Intercom? Apply for this job and provide the requested information here.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enhanced support of more complex queries requiring a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver value to our customers. What’s the opportunity? Fin is among the fastest-growing products in the CX space. We’re looking for a proven enterprise sales leader to accelerate new business and customer growth across North America. This role offers the chance to lead an entrepreneurial business within a high-growth company, blending startup agility with the resources and momentum of an established organization. You’ll scale a high-performing team, drive disciplined execution, and partner across the business to deliver outsized impact. What you’ll be doing
Own enterprise sales execution: define strategy, drive prospecting discipline, and embed Command of the Message and MEDDPICC in every deal. Lead, coach, and grow a team of AEs; set performance standards and ensure consistent attainment. Partner with Product, Marketing, and Engineering to align customer needs with roadmap and GTM strategy. Build scalable operational processes and accurate forecasting rhythms. Personally model excellence in prospecting and executive engagement. What you’ll need
5+ years as an enterprise seller with a track record of success in complex, strategic deals. 3+ years leading enterprise sales teams with consistent quota attainment. Strong operational background, with fluency in forecasting, pipeline management, and GTM planning. Expertise in Command of the Message and MEDDPICC. Ability to sell complex, technical products — ideally with AI fluency or a strong technical background. Proven prospecting discipline and ability to coach it across the team. Experience collaborating closely with product and engineering to win and expand enterprise accounts. A builder’s mindset: attract top talent, develop high performers, and create repeatable success. Compensation, benefits, and policies
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family The OTE range for candidates within the San Francisco Bay Area is $331,200 - 423,200. Actual base pay depends on factors such as education, skills, experience, location, etc. Base pay ranges may change, and employees may be eligible for a corporate bonus program, a sales incentive (target included in OTE), and stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We expect in-office presence at least three days per week. Equal Employment Opportunity
Intercom is committed to an Equal Employment Opportunity policy. We will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status. How to apply
Interested in building your career at Intercom? Apply for this job and provide the requested information here.
#J-18808-Ljbffr