Dexcom
Technical Support Specialist
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. This position will work primarily out of the RDC Location on Power and Ray Road. There will be some cross training at the Dobson location to be able to assist there as well when needed. Provides day-to-day technical support to employees and VIPs in support of their computing environment. Installs, configures, and troubleshoots laptops, desktops, workstations, related peripherals, and network connectivity. Maintains passwords, data integrity and file system security for the end-user computing environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Assist with connecting warehouse equipment to the Dexcom network. Contributes technical and procedural knowledge to the Knowledge Base. Participates in information technology projects. Other duties as assigned. May include the following depending on team rotation between the Advanced Support Team and Desk Side Support Team: This position is more of a solo position in that this employee will be the lone IT person at the RDC on regular basis. Individual will need to be able to self-manage their time to handle the workload as they will be the main POC for IT for that location for all IT related inquiries. Does install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support and improve the end-user environment. Assists with connecting warehouse equipment to the Dexcom wired and Wi-Fi network. Maintains user accounts, data integrity and file system security for the desktop environment following company processes. Recommends hardware and software solutions, including new acquisitions and upgrades. Ensures encryption, patching, virus protection and backup of end-points. Troubleshoots routine and more advanced problems with end-user computer equipment and network connectivity. Provides end-user support in person, via chat, with remote support tools, and by telephone. Provides support to the Service Desk Team including feedback and process improvement. Functions as an escalation point for incoming incidents, problems or requests. Communicates highly technical information to both technical and nontechnical personnel. Drafts, reviews, improves and approves documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems. Shows aptitude, initiative and follow through, and has strong project management skills. Adheres to Change Control Processes and Procedures. Accurately documents and communicates system failures, repairs, installations, or changes. Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards. Assumes and performs other duties as assigned. Preferred Qualifications: CompTIA A+, Network+, HDI Desktop Support Technician (HDI-DST) and/or Microsoft MCP certifications. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5 Experience and Education Requirements: Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. This position will work primarily out of the RDC Location on Power and Ray Road. There will be some cross training at the Dobson location to be able to assist there as well when needed. Provides day-to-day technical support to employees and VIPs in support of their computing environment. Installs, configures, and troubleshoots laptops, desktops, workstations, related peripherals, and network connectivity. Maintains passwords, data integrity and file system security for the end-user computing environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Assist with connecting warehouse equipment to the Dexcom network. Contributes technical and procedural knowledge to the Knowledge Base. Participates in information technology projects. Other duties as assigned. May include the following depending on team rotation between the Advanced Support Team and Desk Side Support Team: This position is more of a solo position in that this employee will be the lone IT person at the RDC on regular basis. Individual will need to be able to self-manage their time to handle the workload as they will be the main POC for IT for that location for all IT related inquiries. Does install, configuration, and deploy of desktop systems, workstations, laptops, mobile devices, printers and copiers to support and improve the end-user environment. Assists with connecting warehouse equipment to the Dexcom wired and Wi-Fi network. Maintains user accounts, data integrity and file system security for the desktop environment following company processes. Recommends hardware and software solutions, including new acquisitions and upgrades. Ensures encryption, patching, virus protection and backup of end-points. Troubleshoots routine and more advanced problems with end-user computer equipment and network connectivity. Provides end-user support in person, via chat, with remote support tools, and by telephone. Provides support to the Service Desk Team including feedback and process improvement. Functions as an escalation point for incoming incidents, problems or requests. Communicates highly technical information to both technical and nontechnical personnel. Drafts, reviews, improves and approves documentation and Knowledge Base articles relevant to the configuration, maintenance and troubleshooting of desktop systems. Shows aptitude, initiative and follow through, and has strong project management skills. Adheres to Change Control Processes and Procedures. Accurately documents and communicates system failures, repairs, installations, or changes. Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards. Assumes and performs other duties as assigned. Preferred Qualifications: CompTIA A+, Network+, HDI Desktop Support Technician (HDI-DST) and/or Microsoft MCP certifications. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5 Experience and Education Requirements: Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.