Front Desk Manager

The Role: We’re seeking a Front Desk Receptionist to be the first point of contact for our guests at our McMurray location. This position is ideal for someone who is polished, personable, and detail-oriented. As the face of Crown & Raine, you’ll set the tone for the luxury experience clients expect from the moment they walk through the door. Responsibilities: • Greet clients warmly and create a welcoming environment • Manage appointment scheduling, check-ins, and check-outs using salon booking software • Answer phone calls, emails, and client inquiries with professionalism • Assist with retail product sales and maintain displays at the front desk • Support daily operations by keeping reception and waiting areas organized and inviting • Work closely with stylists and therapists to ensure smooth client flow and an exceptional guest experience Qualifications: • Previous experience in a receptionist, front desk, or customer service role preferred • Strong communication skills and a professional, polished demeanor • Comfort with computers and scheduling systems (salon/spa software experience a plus) • Excellent organizational skills and attention to detail • Ability to multitask in a fast-paced environment while remaining calm and friendly • Evening and weekend availability is a plus Compensation: $15 - $20 hourly

• Greet clients warmly and create a welcoming environment • Manage appointment scheduling, check-ins, and check-outs using salon booking software • Answer phone calls, emails, and client inquiries with professionalism • Assist with retail product sales and maintain displays at the front desk • Support daily operations by keeping reception and waiting areas organized and inviting • Work closely with stylists and therapists to ensure smooth client flow and an exceptional guest experience