Vice President of Customer Operations and Strategy

Vice President of Customer Operations and Strategy About the Company Join an innovative cloud-based software company that specializes in restaurant management solutions, helping businesses streamline operations and enhance customer experiences. Industry Software Development Type Privately Held, Private Equity-backed Founded 2011 Employees 501-1000 Specialties Catering software Restaurant operations software Restaurant accounting software Restaurant POS integration Franchising software Intercompany accounting Food & labor cost control Restaurant management Inventory management Staff scheduling Reporting and analytics About the Role The Company is looking for a dynamic Vice President of Customer Operations and Strategy to be a driving force in our transformational journey. As a key strategic partner to the Chief Customer Officer, you will redefine the customer strategy business planning process and lead initiatives that propel the company’s growth. This is a fantastic opportunity for a leader with experience in business strategy, operations, and change management in a SaaS or technology-driven context. Your responsibilities will include scaling business operations, establishing a robust services product management function, and ensuring the Customer Success organization is equipped with effective processes, systems, and technologies to provide outstanding results. To be successful, you should possess at least 10 years of Go-To-Market (GTM) operations experience, including a minimum of 5 years in project and/or program management. We seek a visionary leader with exceptional strategic acumen, the ability to influence stakeholders at all levels, and a proven history of achieving results in large-scale, cross-functional initiatives. You will oversee budget planning and management, team leadership, and nurture a culture of high performance and continuous improvement. A positive attitude, high emotional intelligence, and a proactive problem-solving approach are essential for this role. Ideal candidates will be strong communicators, adept relationship builders, and deeply committed to the company’s mission. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions Operations Strategy General Management