Russell Tobin
Job Description
Job Description Title: Outreach Coordinator
Location: Remote
Duration: 12+ months with possible extension or conversion
Pay range: $20/hr W2 Training Schedule:
Training is 9:00am-5:30pm EST Monday Friday
Virtual classroom training for one week and nesting for 2 weeks. You will need to work 9:00am-5:30pm EST for the first 3 weeks. **Post-Training Schedule:
After training, the team would need to work one of the following schedules:
9:00am-5:30pm EST
8:30am-5:00pm EST
The schedules are 8.5 hours shifts with an unpaid half-hour lunch and two paid15 minute breaks; 40 hours a week. ** Job Description
The Outreach Coordinator is responsible for a number of tasks which include but is not limited to contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals aim to complete a minimum of 60 inbound/outbound calls per day in addition to achieving retrieval metrics (10% scheduled calls, less than 40% unavailable calls). The coordinator is also responsible for documenting all call interactions in the database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with the provider network. Maintaining high quality standards of 90% or higher is also an important requirement of the job to help ensure your success in the role. Primary Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Responsible for contacting and scheduling provider offices by using the various retrieval methods has to offer including mail, fax, electronic, and field. Communicating and coordinating with field retrieval technicians to ensure medical record appointments are completed within a reasonable time frame. Exchange assignment information with onshore and offshore team members including India, Philippines, and U.S. Answer provider inquiries by clarifying desired information and researching request updates. Support inbound calls from provider offices, medical records technicians, which include but not limited to preparing, sending and receiving correspondence externally and internally. Maintain a high productivity volume to ensure project deadlines are met. Resolves problems by clarifying issues, researching and providing alternative solutions. Implementing solutions and escalating unresolved complaints. Accountable for following specific project protocols and maintains high quality results by adhering to standards and guidelines. Perform additional special assignments as required per project. Respond to mentoring, coaching and various forms of feedback and quality analysis to meet or exceed performance metrics Adhere to Protected Health Information PHI policies and practices
Qualifications: High school diploma or GED. Associates or Bachelors degree preferred. 2+ years of Call Center/Customer Service experience Experience working in a production environment 3+ years intermediate proficiency with telephone and Windows PC applications as well as Microsoft Office products; includes the ability to learn new and complex computer system applications Ability to learn multiple work-types as well as learn and apply multiple levels of actions needed within each work-type Ability to learn quickly and motivated to meet daily production standards with excellent accuracy Demonstrate strong attention to detail Strong verbal, listening and written communication skills Basic understanding of medical terminology and handling healthcare documentation confidentially. (i.e. HIPAA and PHI)
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Company Description Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Job Description Title: Outreach Coordinator
Location: Remote
Duration: 12+ months with possible extension or conversion
Pay range: $20/hr W2 Training Schedule:
Training is 9:00am-5:30pm EST Monday Friday
Virtual classroom training for one week and nesting for 2 weeks. You will need to work 9:00am-5:30pm EST for the first 3 weeks. **Post-Training Schedule:
After training, the team would need to work one of the following schedules:
9:00am-5:30pm EST
8:30am-5:00pm EST
The schedules are 8.5 hours shifts with an unpaid half-hour lunch and two paid15 minute breaks; 40 hours a week. ** Job Description
The Outreach Coordinator is responsible for a number of tasks which include but is not limited to contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals aim to complete a minimum of 60 inbound/outbound calls per day in addition to achieving retrieval metrics (10% scheduled calls, less than 40% unavailable calls). The coordinator is also responsible for documenting all call interactions in the database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with the provider network. Maintaining high quality standards of 90% or higher is also an important requirement of the job to help ensure your success in the role. Primary Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Responsible for contacting and scheduling provider offices by using the various retrieval methods has to offer including mail, fax, electronic, and field. Communicating and coordinating with field retrieval technicians to ensure medical record appointments are completed within a reasonable time frame. Exchange assignment information with onshore and offshore team members including India, Philippines, and U.S. Answer provider inquiries by clarifying desired information and researching request updates. Support inbound calls from provider offices, medical records technicians, which include but not limited to preparing, sending and receiving correspondence externally and internally. Maintain a high productivity volume to ensure project deadlines are met. Resolves problems by clarifying issues, researching and providing alternative solutions. Implementing solutions and escalating unresolved complaints. Accountable for following specific project protocols and maintains high quality results by adhering to standards and guidelines. Perform additional special assignments as required per project. Respond to mentoring, coaching and various forms of feedback and quality analysis to meet or exceed performance metrics Adhere to Protected Health Information PHI policies and practices
Qualifications: High school diploma or GED. Associates or Bachelors degree preferred. 2+ years of Call Center/Customer Service experience Experience working in a production environment 3+ years intermediate proficiency with telephone and Windows PC applications as well as Microsoft Office products; includes the ability to learn new and complex computer system applications Ability to learn multiple work-types as well as learn and apply multiple levels of actions needed within each work-type Ability to learn quickly and motivated to meet daily production standards with excellent accuracy Demonstrate strong attention to detail Strong verbal, listening and written communication skills Basic understanding of medical terminology and handling healthcare documentation confidentially. (i.e. HIPAA and PHI)
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Company Description Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization. Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.