Customer Service Coordinator Job at TRITECH Communications Inc. in Village of Ga

Overview

TRITECH Communications Inc. is seeking a Customer Service Coordinator at our corporate headquarters located in Garden City, NY. Base pay range: $28.00/hr - $30.00/hr. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

As a Customer Service Coordinator, you will be part of a key Service Team. You will coordinate service orders, jobs, and repairs with white glove service and provide TRITECH quality support to clients and team members.

The ideal candidate will have experience with ticketing systems, sales orders, scheduling, and mathematical skills to provide cost estimates.

We are a technology system integrator serving corporate, education, healthcare and government clients, with headquarters in Garden City, NY and regional operations in New York City, Boston, Miami and Washington DC.

Primary Responsibilities

• Serve as the first point of contact for all inbound service requests from TRITECH customers.
• Use ticketing system to create, prioritize and manage customer requests while adhering to Service Level Agreement (SLA) guidelines.
• Schedule technicians for on-site service visits using the ticketing system shared calendar.
• Determine follow-up action based on technician’s resolution and implement recommended solutions, including collaboration with vendors, programmers, and other teams for escalated solutions.
• Coordinate with Shipping and Purchasing departments on receiving/shipping equipment and pricing/availability to generate quotes/proposals for customers.

Qualifications

• 2-3 years of Customer Service experience, specifically routing service technicians for corporate customers.
• Highly proficient with computers and multitasking in various software applications.
• Strong organizational skills and ability to work well in a team with excellent verbal and written communication.
• Associate’s Degree highly preferred.

Employment details

• Employment type: Full-time
• Job function: Customer Service and Administrative
• Industries: Information Technology & Services and Audio and Video Equipment Manufacturing

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