Cordoba
IT Technical Support II
Cordoba Corporation is a leading engineering and design firm based in California. We are seeking an IT Technical Support II to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate, and resolve systems or related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group. Responsibilities
Answers incoming customer emails to the Help Desk Follows established procedures to diagnose and troubleshoot system issues. Analyzes, determines, and documents reported production outages/incidents. Determines severity, impact, and nature of incidents. Escalates as needed. Communicates clearly with other team members. Submits tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. Complete onboarding or offboarding functions for staff being mobilized or demobilized. Performs hardware and software installations. Oversees deployments and relocations of staff at various locations throughout the airport footprint. Provides IT support at Division-wide sponsored events. Provides on-the-job training to new department staff members. Provides computer orientation to new staff. Qualifications
Bachelor's degree in computer science or related field preferred 10 years or more experience. PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Installation, Configuration, and Maintenance: Windows Operating Systems Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate the status of tasks with clients and management. Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results-driven focus. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects. May assume other duties as required/needed. Maybe required to work past regular work shift if needed. Maybe required to work various shifts as needed. Candidate must have access to company vehicle or be willing to use their personal vehicle. Salary Range: $90,640 to $103,000 per year. Work Environment: Hybrid Location: Los Angeles, California.
Cordoba Corporation is a leading engineering and design firm based in California. We are seeking an IT Technical Support II to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate, and resolve systems or related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group. Responsibilities
Answers incoming customer emails to the Help Desk Follows established procedures to diagnose and troubleshoot system issues. Analyzes, determines, and documents reported production outages/incidents. Determines severity, impact, and nature of incidents. Escalates as needed. Communicates clearly with other team members. Submits tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. Complete onboarding or offboarding functions for staff being mobilized or demobilized. Performs hardware and software installations. Oversees deployments and relocations of staff at various locations throughout the airport footprint. Provides IT support at Division-wide sponsored events. Provides on-the-job training to new department staff members. Provides computer orientation to new staff. Qualifications
Bachelor's degree in computer science or related field preferred 10 years or more experience. PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Installation, Configuration, and Maintenance: Windows Operating Systems Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate the status of tasks with clients and management. Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results-driven focus. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects. May assume other duties as required/needed. Maybe required to work past regular work shift if needed. Maybe required to work various shifts as needed. Candidate must have access to company vehicle or be willing to use their personal vehicle. Salary Range: $90,640 to $103,000 per year. Work Environment: Hybrid Location: Los Angeles, California.