Contemporary Staffing Inc
Job Title: Customer Service Mortgage Servicing Professional
Job Overview: We are seeking a dedicated and detail-oriented
Customer Service Mortgage Servicing Professional
to join our client and provide exceptional support to homeowners and borrowers. This hybrid, direct-hire position based in
Tempe, AZ
plays a key role in resolving mortgage servicing inquiries, ensuring customer satisfaction, and maintaining compliance with service standards.
Compensation: $21 - $22 per hour Work Schedule:
Hybrid schedule: 4 days onsite, 1 day remote (Fridays, after training) Rotating Saturday shifts are required Key Responsibilities of the Customer Service Mortgage Servicing Professional:
Handle mortgage servicing inquiries, including payments, escrow analysis, insurance, and taxes Provide first-call resolution and conduct root cause analysis to resolve issues Manage customer communication via phone, email, and written correspondence Maintain performance goals for quality, productivity, and service levels Collaborate with internal teams to deliver solutions and support customer needs Identify opportunities for process improvements in daily tasks Complete assigned projects and additional responsibilities as needed Qualifications and Skills for the Customer Service Mortgage Servicing Professional:
Associate degree or equivalent combination of education and experience 3-4 years of experience in customer service, call center, or mortgage servicing General knowledge of mortgage banking processes Strong communication, listening, and interpersonal skills Proven problem-solving and conflict-resolution abilities Ability to thrive in a structured, fast-paced environment Reliable work ethic with strict adherence to schedules and deadlines Flexibility to adapt to changing schedules and requirements, including nights and weekends Comfortable working with all levels of management
Why Join Us? This opportunity offers the chance to be part of a collaborative team where customer satisfaction is the top priority. You will gain valuable experience in the mortgage industry while working in a supportive environment with opportunities to grow and develop your skills.
About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
Job Overview: We are seeking a dedicated and detail-oriented
Customer Service Mortgage Servicing Professional
to join our client and provide exceptional support to homeowners and borrowers. This hybrid, direct-hire position based in
Tempe, AZ
plays a key role in resolving mortgage servicing inquiries, ensuring customer satisfaction, and maintaining compliance with service standards.
Compensation: $21 - $22 per hour Work Schedule:
Hybrid schedule: 4 days onsite, 1 day remote (Fridays, after training) Rotating Saturday shifts are required Key Responsibilities of the Customer Service Mortgage Servicing Professional:
Handle mortgage servicing inquiries, including payments, escrow analysis, insurance, and taxes Provide first-call resolution and conduct root cause analysis to resolve issues Manage customer communication via phone, email, and written correspondence Maintain performance goals for quality, productivity, and service levels Collaborate with internal teams to deliver solutions and support customer needs Identify opportunities for process improvements in daily tasks Complete assigned projects and additional responsibilities as needed Qualifications and Skills for the Customer Service Mortgage Servicing Professional:
Associate degree or equivalent combination of education and experience 3-4 years of experience in customer service, call center, or mortgage servicing General knowledge of mortgage banking processes Strong communication, listening, and interpersonal skills Proven problem-solving and conflict-resolution abilities Ability to thrive in a structured, fast-paced environment Reliable work ethic with strict adherence to schedules and deadlines Flexibility to adapt to changing schedules and requirements, including nights and weekends Comfortable working with all levels of management
Why Join Us? This opportunity offers the chance to be part of a collaborative team where customer satisfaction is the top priority. You will gain valuable experience in the mortgage industry while working in a supportive environment with opportunities to grow and develop your skills.
About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.