UC Davis Health System
Patient Support Services Lead
UC Davis Health System, Sacramento, California, United States, 95828
The role of this position is to act as a liaison between the Lift Technicians, Mental Health Workers, Patient Transporters, Special Duty Caregivers, Telesitters, Dispatchers, Volunteers and Leadership. This position will help to coordinate room safety sweeps, communicate MH patient updates to the supervisors on duty, respond to crisis MH patient escalation requests, conduct staff engagement rounding, and provide break relief for staff when appropriate.
Apply By Date
: 9/19/2025 by 11:59pm
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
Must obtain CPR Certification within 3 months of employment or provide verification of UC Davis Health CPR As a Condition of Employment, the following UC provided training and testing will be provided within 3 months of hire:
Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) Required University-provided training and testing Code Blue Training Required University-provided training and testing Nonviolent Crisis Intervention Training Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting Required University-provided training and testing Restraint Use and Application
Experience leading a team or an equivalent combination of education / training Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment. Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds. Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition. Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely. Experience preparing reports, memorandums and documents. Skills to lead a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment. Skills related to organizing, scheduling and assigning work, training and input to leadership on team work performance Strong knowledge of patient care support activities, systems, external regulations. and internal policies. Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality. Experience establishing and maintaining effective working relationships. Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies. Experience conducting group and individual training sessions. Ability to maintain composure, respond calmly, and use sound Judgment during medical emergencies. Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment. Knowledge of proper body mechanics and patient transfer techniques. and skill to transfer patients without injury to self, patient or others. Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients. Knowledge of 02, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes. Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications. Knowledge of business software and specialized applications and data management systems used in nursing units or departments. Skilled in written and verbal communication, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses. Ability to read, write, and comprehend the English language. Ability to use a calculator and possess basic math skills. Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication. Knowledge and skills to perform CPR. Judgment skills to make independent clinical decisions. Skills to work accurately and quickly under pressure. Knowledge of legal implications for clinical practice. Organizational skills to provide direct supervision to licensed and unlicensed employees. Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift. Ability to coach and mentor employees, promoting teamwork and encouraging professional development. Ability to appropriately share and exchange information. Preferred Qualifications
Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Key Responsibilities
60% - Clinical Competency 20% - Leadership 20% - Professional Education/Training/Teaching Department Overview
The Lift Team performs patient handling activities for inpatient departments/units using SPH techniques and equipment in collaboration with the RN and other healthcare providers. Lift Techs serve as a resource in the use of Safe Patient Handling (SPH) equipment and movement of patients. Lift Techs also serve as body mechanics and SPH coaches and trainers for staff involved in patient handling. Must be familiar with standard precautions and isolation procedures. Must be skilled in best practices related to patient lifting, proper body mechanics and testing for minimal assistance, safe patient handling and safe practice and procedures. Must be skilled in handling bariatric patients and pediatric patients.
The Mental Health Worker (MHW) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent, or video observation. The goal of observation is to prevent harm to the patient, staff, and to reassure patient safety and prevent any harm that may result in a negative medical outcome. The MHW may assist the Registered Nurse with routine patient care such as feeding, hygiene needs, as well as organizing activities and interactive therapy sessions with continuous observation of patients. MHWs also help to ensure that a calm, safe setting is maintained while gaining insight into treatment options for patients and participating in patient's treatment planning with nursing staff and doctors. Under the direction of a Registered Nurse, the Special Duty Caregiver (SOC) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent or video observation. The goal of observation is to prevent harm to the patient and to reassure patient of safety and prevent removal of tubes or special devices that may result in a negative medical outcome.
The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public. Dispatchers provide front office management and administrative support by performing a wide range of administrative, and operational duties critical to the Patient Support Services operations.
POSITION INFORMATION
Salary or Pay Range: $
30.73 - $38.21 Salary Frequency:
Hourly Salary Grade:
279 UC Job Title: HOSP BLANK AST 3 UC Job Code: 009251 Number of Positions:
1 Appointment Type: Staff: Career Percentage of Time: 90
% Shift (Work Schedule): PM 18:00-06:30 Location: Main Hospital (HSP001) Union Representation: EX-Patient Care Technical Benefits Eligible:
Yes This position is 100% on-site This is not an H-1B opportunity Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
• High quality and low-cost medical plans to choose from to fit your family's needs • UC pays for Dental and Vision insurance premiums for you and your family • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Access to free professional development courses and learning opportunities for personal and professional growth • WorkLife and Wellness programs and resources • On-site Employee Assistance Program including access to free mental health services • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles • Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Continuous 6 to 8+ Hours Walking - Continuous 6 to 8+ Hours Sitting - Continuous 6 to 8+ Hours Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours Lifting/Carrying 26-50 lbs - Continuous 6 to 8+ Hours Lifting/Carrying over 50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours Pushing/Pulling 26-50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling over 50 lbs - Continuous 6 to 8+ Hours Bending/Stooping - Continuous 6 to 8+ Hours Squatting/Kneeling - Continuous 6 to 8+ Hours Twisting - Continuous 6 to 8+ Hours Climbing (e.g., stairs or ladders) - Continuous 6 to 8+ Hours Reaching overhead - Continuous 6 to 8+ Hours Keyboard use/repetitive motion - Continuous 6 to 8+ Hours Environmental Demands
Chemicals, dust, gases, or fumes - Continuous 6 to 8+ Hours Loud noise levels - Frequent 3 to 6 Hours Marked changes in humidity or temperature - Frequent 3 to 6 Hours Microwave/Radiation - Occasional Up to 3 Hours Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours Extreme Temperatures - Frequent 3 to 6 Hours Uneven Surfaces or Elevations - Frequent 3 to 6 Hours Mental Demands
Sustained attention and concentration - Continuous 6 to 8+ Hours Complex problem solving/reasoning - Continuous 6 to 8+ Hours Ability to organize & prioritize - Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Continuous 6 to 8+ Hours Constant Interaction - Continuous 6 to 8+ Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Continuous 6 to 8+ Hours Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
Apply for Job
UC Davis Health Careers Sign In New User
Apply By Date
: 9/19/2025 by 11:59pm
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
Must obtain CPR Certification within 3 months of employment or provide verification of UC Davis Health CPR As a Condition of Employment, the following UC provided training and testing will be provided within 3 months of hire:
Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) Required University-provided training and testing Code Blue Training Required University-provided training and testing Nonviolent Crisis Intervention Training Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting Required University-provided training and testing Restraint Use and Application
Experience leading a team or an equivalent combination of education / training Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment. Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds. Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition. Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely. Experience preparing reports, memorandums and documents. Skills to lead a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment. Skills related to organizing, scheduling and assigning work, training and input to leadership on team work performance Strong knowledge of patient care support activities, systems, external regulations. and internal policies. Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality. Experience establishing and maintaining effective working relationships. Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies. Experience conducting group and individual training sessions. Ability to maintain composure, respond calmly, and use sound Judgment during medical emergencies. Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment. Knowledge of proper body mechanics and patient transfer techniques. and skill to transfer patients without injury to self, patient or others. Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients. Knowledge of 02, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes. Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications. Knowledge of business software and specialized applications and data management systems used in nursing units or departments. Skilled in written and verbal communication, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses. Ability to read, write, and comprehend the English language. Ability to use a calculator and possess basic math skills. Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication. Knowledge and skills to perform CPR. Judgment skills to make independent clinical decisions. Skills to work accurately and quickly under pressure. Knowledge of legal implications for clinical practice. Organizational skills to provide direct supervision to licensed and unlicensed employees. Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift. Ability to coach and mentor employees, promoting teamwork and encouraging professional development. Ability to appropriately share and exchange information. Preferred Qualifications
Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Key Responsibilities
60% - Clinical Competency 20% - Leadership 20% - Professional Education/Training/Teaching Department Overview
The Lift Team performs patient handling activities for inpatient departments/units using SPH techniques and equipment in collaboration with the RN and other healthcare providers. Lift Techs serve as a resource in the use of Safe Patient Handling (SPH) equipment and movement of patients. Lift Techs also serve as body mechanics and SPH coaches and trainers for staff involved in patient handling. Must be familiar with standard precautions and isolation procedures. Must be skilled in best practices related to patient lifting, proper body mechanics and testing for minimal assistance, safe patient handling and safe practice and procedures. Must be skilled in handling bariatric patients and pediatric patients.
The Mental Health Worker (MHW) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent, or video observation. The goal of observation is to prevent harm to the patient, staff, and to reassure patient safety and prevent any harm that may result in a negative medical outcome. The MHW may assist the Registered Nurse with routine patient care such as feeding, hygiene needs, as well as organizing activities and interactive therapy sessions with continuous observation of patients. MHWs also help to ensure that a calm, safe setting is maintained while gaining insight into treatment options for patients and participating in patient's treatment planning with nursing staff and doctors. Under the direction of a Registered Nurse, the Special Duty Caregiver (SOC) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent or video observation. The goal of observation is to prevent harm to the patient and to reassure patient of safety and prevent removal of tubes or special devices that may result in a negative medical outcome.
The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public. Dispatchers provide front office management and administrative support by performing a wide range of administrative, and operational duties critical to the Patient Support Services operations.
POSITION INFORMATION
Salary or Pay Range: $
30.73 - $38.21 Salary Frequency:
Hourly Salary Grade:
279 UC Job Title: HOSP BLANK AST 3 UC Job Code: 009251 Number of Positions:
1 Appointment Type: Staff: Career Percentage of Time: 90
% Shift (Work Schedule): PM 18:00-06:30 Location: Main Hospital (HSP001) Union Representation: EX-Patient Care Technical Benefits Eligible:
Yes This position is 100% on-site This is not an H-1B opportunity Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
• High quality and low-cost medical plans to choose from to fit your family's needs • UC pays for Dental and Vision insurance premiums for you and your family • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement • Access to free professional development courses and learning opportunities for personal and professional growth • WorkLife and Wellness programs and resources • On-site Employee Assistance Program including access to free mental health services • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles • Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Continuous 6 to 8+ Hours Walking - Continuous 6 to 8+ Hours Sitting - Continuous 6 to 8+ Hours Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours Lifting/Carrying 26-50 lbs - Continuous 6 to 8+ Hours Lifting/Carrying over 50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours Pushing/Pulling 26-50 lbs - Continuous 6 to 8+ Hours Pushing/Pulling over 50 lbs - Continuous 6 to 8+ Hours Bending/Stooping - Continuous 6 to 8+ Hours Squatting/Kneeling - Continuous 6 to 8+ Hours Twisting - Continuous 6 to 8+ Hours Climbing (e.g., stairs or ladders) - Continuous 6 to 8+ Hours Reaching overhead - Continuous 6 to 8+ Hours Keyboard use/repetitive motion - Continuous 6 to 8+ Hours Environmental Demands
Chemicals, dust, gases, or fumes - Continuous 6 to 8+ Hours Loud noise levels - Frequent 3 to 6 Hours Marked changes in humidity or temperature - Frequent 3 to 6 Hours Microwave/Radiation - Occasional Up to 3 Hours Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours Extreme Temperatures - Frequent 3 to 6 Hours Uneven Surfaces or Elevations - Frequent 3 to 6 Hours Mental Demands
Sustained attention and concentration - Continuous 6 to 8+ Hours Complex problem solving/reasoning - Continuous 6 to 8+ Hours Ability to organize & prioritize - Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Continuous 6 to 8+ Hours Constant Interaction - Continuous 6 to 8+ Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Continuous 6 to 8+ Hours Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
Apply for Job
UC Davis Health Careers Sign In New User