Jobs via Dice
Manager of IT Service Management
Jobs via Dice, Los Angeles, California, United States, 90079
Overview
STAND 8, a provider of end-to-end IT solutions, is seeking a dynamic and experienced
Manager of IT Service Management
to lead incident and change management for a global enterprise within a media and entertainment environment. This is a strategic and hands-on role requiring cross-functional collaboration, process ownership, and a passion for continuous improvement. The position is remote but commutable within Los Angeles, New York City, or Orlando. Responsibilities
Manage an enterprise infrastructure team that includes ITSM Incident and Change functions, providing guidance, performance management, and operational oversight. Own the ITSM strategy, ensuring alignment with organizational goals and service delivery expectations. Oversee major incident and change management processes, ensuring consistency, accountability, and risk mitigation. Partner with engineering, operations, and executive stakeholders to drive service reliability and operational transparency. Monitor and report on key ITSM metrics, identifying trends, gaps, and opportunities for improvement. Ensure root cause analysis, post-incident reviews, and change assessments are completed and actioned effectively. Drive process maturity across ITSM disciplines, including incident, change, problem, and service request management. Maintain awareness of platform capabilities and integrations, enabling informed decisions without requiring deep technical expertise. Foster a culture of ownership, responsiveness, and collaboration across global teams. Required Experience
10+ years of experience in IT Service Management, with proven leadership in incident and change management. Demonstrated success in managing high-performing teams and driving process improvements across ITSM functions. Strong understanding of ITIL frameworks and service delivery models. Experience leading both Incident and Change functions within an IT enterprise. Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels. Experience working in complex, fast-paced environments with global operations and high service availability demands. Familiarity with infrastructure, application, and service dependencies in operational planning. Experience in media, broadcast, or network operations is highly desirable. Comfortable working West Coast hours regardless of geographic location. Preferred Qualifications
ITIL v4 certification. Background in problem management, service request fulfillment, and operational governance. Experience with cloud operations, automation initiatives, and vendor coordination. Familiarity with enterprise platforms used in ITSM environments. Additional Details
The base salary range for this position is $140,000 - $175,000 annually, depending on experience. The range reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, pay is determined by work location and factors such as job-related skills, experience, and education or training. Benefits
Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. We focus on the bleeding edge of technology, leveraging automation, process, and people to deliver a world-class experience for customers, partners, and employees. Our mission is to create positive impact by enabling success through PEOPLE, PROCESS, and TECHNOLOGY. #J-18808-Ljbffr
STAND 8, a provider of end-to-end IT solutions, is seeking a dynamic and experienced
Manager of IT Service Management
to lead incident and change management for a global enterprise within a media and entertainment environment. This is a strategic and hands-on role requiring cross-functional collaboration, process ownership, and a passion for continuous improvement. The position is remote but commutable within Los Angeles, New York City, or Orlando. Responsibilities
Manage an enterprise infrastructure team that includes ITSM Incident and Change functions, providing guidance, performance management, and operational oversight. Own the ITSM strategy, ensuring alignment with organizational goals and service delivery expectations. Oversee major incident and change management processes, ensuring consistency, accountability, and risk mitigation. Partner with engineering, operations, and executive stakeholders to drive service reliability and operational transparency. Monitor and report on key ITSM metrics, identifying trends, gaps, and opportunities for improvement. Ensure root cause analysis, post-incident reviews, and change assessments are completed and actioned effectively. Drive process maturity across ITSM disciplines, including incident, change, problem, and service request management. Maintain awareness of platform capabilities and integrations, enabling informed decisions without requiring deep technical expertise. Foster a culture of ownership, responsiveness, and collaboration across global teams. Required Experience
10+ years of experience in IT Service Management, with proven leadership in incident and change management. Demonstrated success in managing high-performing teams and driving process improvements across ITSM functions. Strong understanding of ITIL frameworks and service delivery models. Experience leading both Incident and Change functions within an IT enterprise. Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels. Experience working in complex, fast-paced environments with global operations and high service availability demands. Familiarity with infrastructure, application, and service dependencies in operational planning. Experience in media, broadcast, or network operations is highly desirable. Comfortable working West Coast hours regardless of geographic location. Preferred Qualifications
ITIL v4 certification. Background in problem management, service request fulfillment, and operational governance. Experience with cloud operations, automation initiatives, and vendor coordination. Familiarity with enterprise platforms used in ITSM environments. Additional Details
The base salary range for this position is $140,000 - $175,000 annually, depending on experience. The range reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, pay is determined by work location and factors such as job-related skills, experience, and education or training. Benefits
Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally, with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. We focus on the bleeding edge of technology, leveraging automation, process, and people to deliver a world-class experience for customers, partners, and employees. Our mission is to create positive impact by enabling success through PEOPLE, PROCESS, and TECHNOLOGY. #J-18808-Ljbffr