City of Altamonte Springs, FL
Customer Service Representative I
City of Altamonte Springs, FL, Altamonte Springs, Florida, United States, 32717
Salary :
$34,174.00 - $39,312.00 Annually Location :
Altamonte Springs, FL Job Type:
Full Time Job Number:
202500126 Department:
Finance Division:
Revenue Collection Opening Date:
09/09/2025 FLSA:
Non-Exempt
Position Function Provide customer service and receive and accurately record all City revenues.
Tasks/Duties
Record initial and final meter reading data, initiate location and customer numbers for new services, meters and addresses and enter proper account information details. Generate work order for field completion for both the Utility Billing and Water Resources Divisions. Analyze customer concerns and complaints and provide reasonable resolution. Prepare corrected utility bills by manual calculation of the original billed charges. Calculate accurate adjustments to customer accounts to a limit of $500.00. Collect, balance and prepare for posting all cash receipts for both Munis and EnerGov, including, utility payments, State of Florida payments, permits, inspections, etc. Using a POS system, balance all receipts daily including Tyler Cashering, EnerGov receipts and any electronic payments as requested. Payments must balance or research errors. Posting daily batches to include electronic payment files such as Paymentus, Paymode X, and Lockbox services, under the supervision of the supervisor. Process lien searches as needed. Perform additional duties as assigned. Be available for emergency call-outs. In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description. Complete required trainings as specifiedwithin the City Comprehensive Emergency Management Plan. * Assume unsupervised responsibility for closeouts, initials, and final of accounts. Qualifications MINIMUM QUALIFICATIONS:
Customer Service Representative I: One (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment. High School Diploma or G.E.D. Customer Service Representative II: Same as Customer Service Representative I, however, three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing. Customer Service Representative III: Same as Customer Service Representative II, however, five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing. Proficiency in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches. Valid driver license. Must obtain Florida driver license within thirty (30) days of employment. PREFERABLE QUALIFICATIONS:
Experience with Tyler Technologies Willingness to adopt AI and emerging technologies.
Supplemental Information Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation (includes credit check), a Confidentiality Agreement and a criminal background screening. Driving history for the past three (3) years must reflect no violations of a driving related offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12).
Your Service Earns Our Support . We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service! The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee. Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program.
The City of Altamonte Springs is proud to partner with Vetavize, an AI-powered platform that helps veterans navigate the VA claims process faster, easier, and with expert support-because serving those who've served is more than a promise, it's our priority. This benefit is available at no cost to eligible employees
For more information, visit 01
Do you have at least a high school diploma or G.E.D.?
Yes No
02
Customer Service Representative I: Do you have one (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment?
Yes No
03
Customer Service Representative II: Do you have three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing?
Yes No
04
Customer Service Representative III: Do you have five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing?
Yes No
05
Are you proficient in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches?
Yes No
06
Do you have a valid driver license? Must obtain State of Florida driver license within thirty (30) days of employment.
Yes No
07
Do you have experience with Tyler Technologies / Munis?
Yes No
08
Do you have the willingness to adopt AI and emerging technologies?
Yes No
09
Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Experience should be relevant and within the last ten (10) years of work history. Required Question
$34,174.00 - $39,312.00 Annually Location :
Altamonte Springs, FL Job Type:
Full Time Job Number:
202500126 Department:
Finance Division:
Revenue Collection Opening Date:
09/09/2025 FLSA:
Non-Exempt
Position Function Provide customer service and receive and accurately record all City revenues.
Tasks/Duties
Record initial and final meter reading data, initiate location and customer numbers for new services, meters and addresses and enter proper account information details. Generate work order for field completion for both the Utility Billing and Water Resources Divisions. Analyze customer concerns and complaints and provide reasonable resolution. Prepare corrected utility bills by manual calculation of the original billed charges. Calculate accurate adjustments to customer accounts to a limit of $500.00. Collect, balance and prepare for posting all cash receipts for both Munis and EnerGov, including, utility payments, State of Florida payments, permits, inspections, etc. Using a POS system, balance all receipts daily including Tyler Cashering, EnerGov receipts and any electronic payments as requested. Payments must balance or research errors. Posting daily batches to include electronic payment files such as Paymentus, Paymode X, and Lockbox services, under the supervision of the supervisor. Process lien searches as needed. Perform additional duties as assigned. Be available for emergency call-outs. In the event of an emergency, all employees are considered essential and may be required to perform duties outside of their normal job description. Complete required trainings as specifiedwithin the City Comprehensive Emergency Management Plan. * Assume unsupervised responsibility for closeouts, initials, and final of accounts. Qualifications MINIMUM QUALIFICATIONS:
Customer Service Representative I: One (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment. High School Diploma or G.E.D. Customer Service Representative II: Same as Customer Service Representative I, however, three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing. Customer Service Representative III: Same as Customer Service Representative II, however, five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing. Proficiency in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches. Valid driver license. Must obtain Florida driver license within thirty (30) days of employment. PREFERABLE QUALIFICATIONS:
Experience with Tyler Technologies Willingness to adopt AI and emerging technologies.
Supplemental Information Applicants will be required to complete a Disclosure & Authorization Regarding Background Investigation (includes credit check), a Confidentiality Agreement and a criminal background screening. Driving history for the past three (3) years must reflect no violations of a driving related offense, or driving under the influence (DUI) which includes both drugs and alcohol, reckless driving, or hit and run involving an occupied vehicle or attended property, or an accumulation of traffic violations, plus three (3) points for each attendance at driving school (regardless of whether points were assessed against the license) where the penalty points do not exceed twelve (12).
Your Service Earns Our Support . We proudly offer additional benefits to our veterans at no cost to help you access and navigate VA benefits and more. Join a team that values you and your service! The City of Altamonte Springs offers a comprehensive benefits package, including health employee coverage and basic life insurance at no cost to the employee. Employees may enroll in optional additional life package options, flex spending account, long term and short term disability coverage, dental and vision coverage, and a deferred compensation plan. There are pension plan options, depending on the position held. Employees also have access to an extensive wellness program, employee assistance program, and tuition reimbursement/education incentive program.
The City of Altamonte Springs is proud to partner with Vetavize, an AI-powered platform that helps veterans navigate the VA claims process faster, easier, and with expert support-because serving those who've served is more than a promise, it's our priority. This benefit is available at no cost to eligible employees
For more information, visit 01
Do you have at least a high school diploma or G.E.D.?
Yes No
02
Customer Service Representative I: Do you have one (1) year experience with bookkeeping or accounting in a computerized environment with a minimum of six (6) months in customer service environment?
Yes No
03
Customer Service Representative II: Do you have three (3) years' experience with bookkeeping or accounting in a computerized environment with a minimum of one (1) year experience in utility customer service and/or billing?
Yes No
04
Customer Service Representative III: Do you have five (5) years' experience with bookkeeping or accounting in a computerized environment with a minimum of three (3) years' experience in utility customer service and/or billing?
Yes No
05
Are you proficient in the use of Microsoft Office Suite applications such as Word, Excel, and Outlook in addition to internet searches?
Yes No
06
Do you have a valid driver license? Must obtain State of Florida driver license within thirty (30) days of employment.
Yes No
07
Do you have experience with Tyler Technologies / Munis?
Yes No
08
Do you have the willingness to adopt AI and emerging technologies?
Yes No
09
Please take this opportunity to review your responses to the supplemental questions. Ensure that the qualifications stated above can be cross-referenced with the qualifications in your application. Experience should be relevant and within the last ten (10) years of work history. Required Question