City of Alameda, CA
Part Time Customer Service Representative
City of Alameda, CA, Alameda, California, United States, 94501
Salary:
$35.26 - $52.08 Hourly Location :
City of Alameda (Alameda Municipal Power), CA Job Type:
Part Time Job Number:
2025-2054-03 Department:
Alameda Municipal Power Opening Date:
09/09/2025 Closing Date:
9/23/2025 5:00 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
PT FLSA Status:
Non-Exempt
Nature of Position
The City of Alameda is seeking a dedicated and detail-oriented
Customer Service Representative
to join Alameda Municipal Power. This part-time position offers a unique opportunity to support the City's essential services while engaging directly with the community. This is a highly responsible customer service position that plays a vital role in maintaining operational, financial, and commercial records for the electric utility. The incumbent will be part of a collaborative team and will have the opportunity to help shape service delivery consistent with community and Council expectations.
This is a short term temporary
position expected to last 6 months, working 36 hours per week. Part time positions have limited benefits.
Examples of Duties The following list of duties is intended to describe the various types of work that may be performed. It is not all-inclusive and may be adjusted based on organizational needs.
Essential Duties Promotes positive customer relations through daily interactions via phone, email, mail, and in-person. Educates customers on utility programs and services, driving participation and awareness. Processes financial transactions including payments, adjustments, refunds, bankruptcies, and payment programs. Utilizes customer information systems to manage account data and coordinate with field and billing units. Handles delinquent accounts and bad debt collections, including referrals to collection agencies. Maintains accurate manual records, logs, and ledgers. Researches customer records and prepares correspondence to resolve complex inquiries. Other Duties
Collaborates with other departments to meet customer service goals. Performs related duties as assigned. Employment Standards Education & Experience
Education : Graduation from high school. Experience : Three years of responsible experience in customer service, credit and collections, and program/service promotions. Knowledge
Customer service principles and marketing concepts. Billing, financial recordkeeping, and clerical accounting practices. Computer applications including word processing, spreadsheets, and databases. English grammar, spelling, and punctuation in a business environment. Mathematical principles and modern office procedures. Abilities
Communicate effectively in person, by phone, mail, and email. Interpret and apply policies and procedures with sound judgment. Promote programs based on customer needs. Analyze data and maintain accurate records. Operate computers and office equipment efficiently. Work under pressure, manage multiple priorities, and meet deadlines. Working Conditions
Work is performed in an office setting with moderate noise levels. May involve exposure to emotionally charged situations.
Part-time positions at the City of Alameda may be eligible for limited benefits.
$35.26 - $52.08 Hourly Location :
City of Alameda (Alameda Municipal Power), CA Job Type:
Part Time Job Number:
2025-2054-03 Department:
Alameda Municipal Power Opening Date:
09/09/2025 Closing Date:
9/23/2025 5:00 PM Pacific FLSA:
Non-Exempt Bargaining Unit:
PT FLSA Status:
Non-Exempt
Nature of Position
The City of Alameda is seeking a dedicated and detail-oriented
Customer Service Representative
to join Alameda Municipal Power. This part-time position offers a unique opportunity to support the City's essential services while engaging directly with the community. This is a highly responsible customer service position that plays a vital role in maintaining operational, financial, and commercial records for the electric utility. The incumbent will be part of a collaborative team and will have the opportunity to help shape service delivery consistent with community and Council expectations.
This is a short term temporary
position expected to last 6 months, working 36 hours per week. Part time positions have limited benefits.
Examples of Duties The following list of duties is intended to describe the various types of work that may be performed. It is not all-inclusive and may be adjusted based on organizational needs.
Essential Duties Promotes positive customer relations through daily interactions via phone, email, mail, and in-person. Educates customers on utility programs and services, driving participation and awareness. Processes financial transactions including payments, adjustments, refunds, bankruptcies, and payment programs. Utilizes customer information systems to manage account data and coordinate with field and billing units. Handles delinquent accounts and bad debt collections, including referrals to collection agencies. Maintains accurate manual records, logs, and ledgers. Researches customer records and prepares correspondence to resolve complex inquiries. Other Duties
Collaborates with other departments to meet customer service goals. Performs related duties as assigned. Employment Standards Education & Experience
Education : Graduation from high school. Experience : Three years of responsible experience in customer service, credit and collections, and program/service promotions. Knowledge
Customer service principles and marketing concepts. Billing, financial recordkeeping, and clerical accounting practices. Computer applications including word processing, spreadsheets, and databases. English grammar, spelling, and punctuation in a business environment. Mathematical principles and modern office procedures. Abilities
Communicate effectively in person, by phone, mail, and email. Interpret and apply policies and procedures with sound judgment. Promote programs based on customer needs. Analyze data and maintain accurate records. Operate computers and office equipment efficiently. Work under pressure, manage multiple priorities, and meet deadlines. Working Conditions
Work is performed in an office setting with moderate noise levels. May involve exposure to emotionally charged situations.
Part-time positions at the City of Alameda may be eligible for limited benefits.