Jobscience
The Client Relations Manager will serve as the primary point of contact for the Columbus office, fostering strong client relationships and ensuring the seamless delivery of services. This role requires a dynamic professional with exceptional communication skills, leadership ability, and a passion for delivering tailored solutions that exceed client expectations.
Pay: $28-$31
Key Responsibilities
Client Relationship Management
Establish and maintain trusted relationships with clients, serving as their main point of contact. Develop a deep understanding of client needs, goals, and challenges to deliver customized solutions. Proactively communicate to ensure satisfaction, resolve concerns, and identify opportunities for growth. Leadership & Team Development
Lead, motivate, and support a high-performing team to deliver exceptional service. Provide ongoing performance feedback, conduct evaluations, and encourage career development. Ensure team alignment with operational goals and service level agreements (SLAs). Operations Management
Oversee day-to-day client requests, inquiries, and issue resolution with efficiency and professionalism. Maintain site readiness, including signage, communication materials, and a well-organized environment. Manage and update the Site Operations Manual/Playbook to reflect best practices and standards. Continuous Improvement
Identify and implement process improvement initiatives to enhance client service delivery. Apply project management and change management principles to support new initiatives. Ensure operational excellence by monitoring workflows, identifying gaps, and streamlining processes. Qualifications Bachelor's degree preferred or equivalent work experience. 5+ years of experience in client relations, account management, or operations management, ideally in a professional services or corporate environment. Proven track record of building strong client relationships and delivering exceptional customer service. Strong leadership experience, with the ability to coach, develop, and motivate teams. Excellent organizational, problem-solving, and project management skills. Proficiency in Microsoft Office Suite and other workplace technology tools. Strong communication skills, both written and verbal, with executive presence.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
Pay: $28-$31
Key Responsibilities
Client Relationship Management
Establish and maintain trusted relationships with clients, serving as their main point of contact. Develop a deep understanding of client needs, goals, and challenges to deliver customized solutions. Proactively communicate to ensure satisfaction, resolve concerns, and identify opportunities for growth. Leadership & Team Development
Lead, motivate, and support a high-performing team to deliver exceptional service. Provide ongoing performance feedback, conduct evaluations, and encourage career development. Ensure team alignment with operational goals and service level agreements (SLAs). Operations Management
Oversee day-to-day client requests, inquiries, and issue resolution with efficiency and professionalism. Maintain site readiness, including signage, communication materials, and a well-organized environment. Manage and update the Site Operations Manual/Playbook to reflect best practices and standards. Continuous Improvement
Identify and implement process improvement initiatives to enhance client service delivery. Apply project management and change management principles to support new initiatives. Ensure operational excellence by monitoring workflows, identifying gaps, and streamlining processes. Qualifications Bachelor's degree preferred or equivalent work experience. 5+ years of experience in client relations, account management, or operations management, ideally in a professional services or corporate environment. Proven track record of building strong client relationships and delivering exceptional customer service. Strong leadership experience, with the ability to coach, develop, and motivate teams. Excellent organizational, problem-solving, and project management skills. Proficiency in Microsoft Office Suite and other workplace technology tools. Strong communication skills, both written and verbal, with executive presence.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.