Sage Hospitality Group
Front Desk Supervisor
Sage Hospitality Group, Charlotte, North Carolina, United States, 28245
Overview
Join to apply for the
Front Desk Supervisor
role at
Sage Hospitality Group . UNC Charlotte Marriott is excited to be adding to our team! If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. We are a warm and welcoming team at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space located north of downtown Charlotte on the campus of the University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy, managed by Sage Hospitality. Our team represents the best and brightest in the industry and we are an award-winning team. Join forces with the top hospitality team and help guests navigate their journey. We create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those new to the field. You will have opportunities for personal growth and to impact the development of your team while engaging with our community to enrich lives one experience at a time. The Sage Hospitality vision is to be recognized by our customers as the best in our business by ensuring a culture that makes the ordinary extraordinary. Make your mark at the quintessential spot in University City, a true landmark location. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Companys 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more
Responsibilities
Supervises front office staff ensuring an efficient operation producing excellent results for customers. Responds professionally to arriving, departing and in-house guests with accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to guests. Train, direct the work of, resolve issues, coach and counsel front desk team members to ensure a quality operation. Resolve customer issues and complaints quickly to maintain high levels of customer satisfaction and service quality. Complete established check-in procedures and facilitate guest departure to close the guest account and ready the room for the next guest. Post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods to present timely and precise charges at check-out and maintain accurate records. Answer inquiries from potential guests and accept reservations; use suggestive selling to increase room nights, occupancy, and revenue. Maintain good customer relations by staying informed about in-house and area functions to provide timely, knowledgeable responses in person and on the phone. Operate PBX equipment, assist with outgoing calls, wake-up calls and guest paging. Control cash transactions at the front desk and manage personal banking according to policy. Maintain a friendly, cheerful, and courteous demeanor at all times. Perform other duties as assigned or deemed necessary by management.
Qualifications
Education/Formal Training High school education or equivalent experience. Experience 1 or more full years of employment experience in a related position with this company or other organizations. Knowledge/Skills Understanding of all hotel front office procedures. High school level mathematical aptitude and knowledge of cash handling procedures and computerized cash registers. Experience dealing directly with the public and general customer service skills. Knowledge of company/hotel policies and procedures and ability to determine actions based on guidelines. Supervision/management skills. Ability to communicate information about hotel services to management and guests; second language may be required. Ability to operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
Physical Demands
The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on the telephone frequently. Ability to read written communications and analyze reports; visualize on a computer screen. Excellent speech communication for continual guest interaction; frequent phone use. Excellent literacy to analyze data, prepare reports and correspondence. Continuous standing (about 90% of the time) while interacting with guests. No climbing or driving required. Lifting up to 50 lbs, pushing/pulling up to 50 lbs, carrying up to 25 lbs (limited). Continuous standing (about 80% of shift).
Environment
Prolonged standing at an indoor, climate-controlled work station under fluorescent lighting. Work inside 95% of the time. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Sage Hospitality Group by 2x #J-18808-Ljbffr
Join to apply for the
Front Desk Supervisor
role at
Sage Hospitality Group . UNC Charlotte Marriott is excited to be adding to our team! If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. We are a warm and welcoming team at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space located north of downtown Charlotte on the campus of the University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy, managed by Sage Hospitality. Our team represents the best and brightest in the industry and we are an award-winning team. Join forces with the top hospitality team and help guests navigate their journey. We create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those new to the field. You will have opportunities for personal growth and to impact the development of your team while engaging with our community to enrich lives one experience at a time. The Sage Hospitality vision is to be recognized by our customers as the best in our business by ensuring a culture that makes the ordinary extraordinary. Make your mark at the quintessential spot in University City, a true landmark location. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Companys 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more
Responsibilities
Supervises front office staff ensuring an efficient operation producing excellent results for customers. Responds professionally to arriving, departing and in-house guests with accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to guests. Train, direct the work of, resolve issues, coach and counsel front desk team members to ensure a quality operation. Resolve customer issues and complaints quickly to maintain high levels of customer satisfaction and service quality. Complete established check-in procedures and facilitate guest departure to close the guest account and ready the room for the next guest. Post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods to present timely and precise charges at check-out and maintain accurate records. Answer inquiries from potential guests and accept reservations; use suggestive selling to increase room nights, occupancy, and revenue. Maintain good customer relations by staying informed about in-house and area functions to provide timely, knowledgeable responses in person and on the phone. Operate PBX equipment, assist with outgoing calls, wake-up calls and guest paging. Control cash transactions at the front desk and manage personal banking according to policy. Maintain a friendly, cheerful, and courteous demeanor at all times. Perform other duties as assigned or deemed necessary by management.
Qualifications
Education/Formal Training High school education or equivalent experience. Experience 1 or more full years of employment experience in a related position with this company or other organizations. Knowledge/Skills Understanding of all hotel front office procedures. High school level mathematical aptitude and knowledge of cash handling procedures and computerized cash registers. Experience dealing directly with the public and general customer service skills. Knowledge of company/hotel policies and procedures and ability to determine actions based on guidelines. Supervision/management skills. Ability to communicate information about hotel services to management and guests; second language may be required. Ability to operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
Physical Demands
The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate in person and on the telephone frequently. Ability to read written communications and analyze reports; visualize on a computer screen. Excellent speech communication for continual guest interaction; frequent phone use. Excellent literacy to analyze data, prepare reports and correspondence. Continuous standing (about 90% of the time) while interacting with guests. No climbing or driving required. Lifting up to 50 lbs, pushing/pulling up to 50 lbs, carrying up to 25 lbs (limited). Continuous standing (about 80% of shift).
Environment
Prolonged standing at an indoor, climate-controlled work station under fluorescent lighting. Work inside 95% of the time. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Sage Hospitality Group by 2x #J-18808-Ljbffr