Purdue University
Student - Caring Place Client Services
Purdue University, Hammond, Indiana, United States, 46320
Req Id: 38846
Job Title: Student - Caring Place Client Services
City: Hammond
Job Description:
Job Summary
Answer and respond appropriately to our 24-hour crisis hotline Ability to conduct services over the phone, computer, and in-person Meet with Clients to formulate safety plans, determine needs, create a case plan, and provide requested referrals and resources Complete thorough intakes, assessments, case management sessions, and exits Ensure daily communication and collaboration with Staff to meet the needs of Clients Document thorough daily case notes into our appropriate databases Complete statistical or narrative reports to develop program outcomes and/or meet grant requirements Program Initiatives:
Provide ongoing training and support to staff who are newer to the agency Participate in peer-to-peer shadowing with co-workers, as recommended Engage in direct communication and receive coaching from Director of Shelter and Client Services Attend and participate in monthly team and agency meetings Complete required trainings and participate in in-services and continuing education opportunities Participate in conflict resolution with peers and Clients, as recommended Maintain confidentiality of Clients, Staff, and The Caring Place at all times Core Competencies
Ability to conduct crisis intervention De-escalation Skills Self-Motivated Developed Sense of Empathy Conflict Resolution Skills Critical Thinking Skills Organizational Skills Coordinate interactions that contribute to our safe, stable, nurturing environment Ability to remain calm during threats of danger Ability to function calmly in a high stress/fast-paced environment Ability to identify potential problems/conflicts before they develop into concerning issues Ability to communicate effectively, both verbally and in writing Education
Must be a PNW Student Requirement
Must have a valid driver's license and vehicle insurance. Ability to implement all Pandemic policies, as developed.
FLSA Status
Non-Exempt
Job Title: Student - Caring Place Client Services
City: Hammond
Job Description:
Job Summary
Answer and respond appropriately to our 24-hour crisis hotline Ability to conduct services over the phone, computer, and in-person Meet with Clients to formulate safety plans, determine needs, create a case plan, and provide requested referrals and resources Complete thorough intakes, assessments, case management sessions, and exits Ensure daily communication and collaboration with Staff to meet the needs of Clients Document thorough daily case notes into our appropriate databases Complete statistical or narrative reports to develop program outcomes and/or meet grant requirements Program Initiatives:
Provide ongoing training and support to staff who are newer to the agency Participate in peer-to-peer shadowing with co-workers, as recommended Engage in direct communication and receive coaching from Director of Shelter and Client Services Attend and participate in monthly team and agency meetings Complete required trainings and participate in in-services and continuing education opportunities Participate in conflict resolution with peers and Clients, as recommended Maintain confidentiality of Clients, Staff, and The Caring Place at all times Core Competencies
Ability to conduct crisis intervention De-escalation Skills Self-Motivated Developed Sense of Empathy Conflict Resolution Skills Critical Thinking Skills Organizational Skills Coordinate interactions that contribute to our safe, stable, nurturing environment Ability to remain calm during threats of danger Ability to function calmly in a high stress/fast-paced environment Ability to identify potential problems/conflicts before they develop into concerning issues Ability to communicate effectively, both verbally and in writing Education
Must be a PNW Student Requirement
Must have a valid driver's license and vehicle insurance. Ability to implement all Pandemic policies, as developed.
FLSA Status
Non-Exempt