Customer Service Representative Job at TEKsystems in Happy Valley

Professional Summary

We are seeking enthusiastic and customer-focused Seasonal Customer Service Representatives to join our team during the busy holiday and winter season. In this role, you will provide high-quality, personalized support to customers across phone and email channels. Ideal candidates are empathetic, adaptable, and thrive in fast-paced environments. A comprehensive three-week training program will prepare you to deliver exceptional service and represent our brand values with professionalism and care.

Key Responsibilities

• Respond to inbound and outbound customer inquiries via phone and email in a timely and professional manner.
• Assist customers with product selection, order status, billing inquiries, and account management.
• Resolve customer concerns with empathy and diplomacy, balancing satisfaction with company policies.
• Make discretionary decisions regarding financial and non-financial assistance to support customer retention.
• Engage in non-scripted, personalized conversations to build trust and loyalty.
• Stay informed on product offerings and updates to provide accurate information.
• Demonstrate active listening and a warm, helpful demeanor in every interaction.

Qualifications

• Minimum 1 year of customer service experience, preferably in retail or e-commerce.
• Strong computer proficiency, including Microsoft Office and the ability to navigate multiple systems simultaneously.
• Excellent verbal and written communication skills, with the ability to handle challenging conversations professionally.
• High adaptability and comfort working in a fast-paced, evolving environment.
• Positive, team-oriented attitude with a genuine desire to assist others.
• Willingness to learn and retain product knowledge.
• Ability to give and receive constructive feedback in a professional manner.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Sep 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.