Production Administrative Assistant Job at Groundworks in Huntsville

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AFS, a Groundworks Company, is seeking a talented Production Administrative Assistant to join their team in Huntsville, AL.

The Production Administrative Assistant must enjoy customer service and project an energetic attitude, warm welcome, and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction, and supports administrative needs of a busy customer-service–based industry.

Job Responsibilities:

• Must be positive and motivated with excellent communication skills
• Ability to adapt quickly to changes in work strategy
• Telephone interaction with customers
• Inbound and outbound calls
• Schedules work to be installed
• Confidently makes decisions and effectively communicates with all levels of management
• Performs customer follow-ups with a variety of information
• Maintains customer information
• Records and updates computer-based customer information accurately and timely
• Provides necessary information to internal resources
• Distributes information as needed for company flow
• Performs administrative duties
• All other duties as necessary

What is required to join our team as a Production Administrative Assistant:

• High School Degree/GED
• 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service preferred
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

What we provide for our employees:

• Competitive Hourly Pay
• Employee Ownership
• Superior training to start with immediate success
• Competitive and rewarding, family-oriented culture
• Advanced leadership training opportunities
• World-class training and support
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, and 2 weeks paid time off including 6 holidays

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization with locations across the USA and Canada. Groundworks is a leading foundation solutions and water-management company in North America. We are recognized as a Top Workplaces USA company and offer employee ownership for everyone. We are on a mission to change an industry like never before.

We are unique at Groundworks, connected through the same vision, mission, and values, and stronger together. We are the Groundworks Tribe. Our teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties to homeowners everywhere.

When customers choose a local Groundworks company, they hire trusted local experts who ensure the job is done right. When you choose Groundworks, you’ll join thousands of Tribemates who are making history.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Construction

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