IT Support Specialist II Job at Identified Talent Solutions in Los Angeles

IT Support Specialist II (Onsite, West Los Angeles)

Location: Onsite in West Los Angeles

Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Length: Contract-to-Hire

Why this role

Help a high-growth consumer brand stay online and moving. You are the face of IT for a 70 to 80 person office that runs on Google Workspace and is primarily Mac with a small Windows footprint. If you like owning the room, solving problems fast, and keeping people productive, you will thrive here.

What you will do

• Set up and configure new Macs and Windows laptops from unboxing to handoff
• Triage and close tickets that arrive through Slack and Jira
• Own conference technology, including Zoom Rooms with Neat Bars and door tablets
• Manage Google Workspace users, groups, and access controls
• Administer macOS through Jamf Pro and Windows endpoints through Intune
• Handle day to day network tasks across switches, wireless access points, and a Fortinet firewall
• Manage identities and permissions in Active Directory
• Track assets, maintain software compliance, and document fixes and repeatable runbooks

What you bring

• Hands on Jamf Pro experience for macOS fleet management
• Intune experience for Windows device management
• Zoom Rooms know how, ideally with Neat hardware in the mix
• Solid Google Workspace administration skills
• Comfort working tickets from Slack and Jira
• Practical LAN and Wi Fi knowledge for an office environment
• Active Directory user and group management experience
• Self starter mindset with the judgment to operate with minimal guidance

Bonus points

• Experience using Asana for IT work tracking
• Familiarity with EDR, disk encryption, and device compliance policies
• Basic scripting to automate routine tasks and speed troubleshooting

The environment

• Mac focused, with a modest Windows presence
• Google Workspace at the core
• Jamf Pro, Intune, Zoom Rooms with Neat, Slack, Jira, Active Directory, Fortinet, switches, and access points

Location and schedule

• This role is onsite in West Los Angeles
• Standard hours are Monday to Friday, 8:30 a.m. to 5:00 p.m.