The HT Group is hiring: Sales Support Specialist/Customer Services in Austin

The HT Group is currently assisting an international electronics manufacturer & distributor based in Austin, Texas in the search for a motivated Technical Sales Support Specialist to join their team for an immediate, growth-created need. Benefits: This is a full-time position with benefits which include Medical, matching 401K and paid PTO. Dental and Vision are also available as options. The Technical Sales Support Specialist provides technical expertise and administrative support to the sales team, assisting in the promotion and sale of rugged keyboards, displays, and related peripheral solutions. This role involves troubleshooting customer inquiries, delivering product demonstrations, and ensuring seamless communication between sales, engineering, and customers to meet client needs and drive sales success. Customer Support : Respond to customer inquiries regarding product specifications, functionality, and troubleshooting, ensuring timely and accurate resolutions. Support : Support senior sales team, CEO, General Counsel, Operations Manager in all aspects of technical sales. Price Lists : Work with CEO to develop accurate price lists for all customers. Technical Assistance : Provide technical guidance to the sales team and clients, explaining complex technical details of rugged keyboards, displays, and peripherals in an accessible manner. Product Demonstrations : Deliver presentations and demonstrations to showcase product features and benefits tailored to customer requirements. Order Processing : Assist, when requested, in processing customer orders, preparing quotes, and managing sales-related documentation to ensure accuracy and efficiency. Collaboration : Work closely with sales, engineering, and production teams to relay customer feedback, address technical inquiries, and support product customization needs. CRM Management : Maintain and revise accurate customer records and sales data in the company’s CRM system, ensuring up-to-date information for tracking leads and opportunities. Market Research : Stay informed about industry trends, competitor products, and emerging technologies to provide insights for sales strategies. Administrative Support : Support the sales team with tasks such as scheduling meetings, preparing proposals, and coordinating trade show or event participation. Post-Sales Support : Assist with post-sales activities, including installation support, troubleshooting, and ensuring customer satisfaction. Bachelor’s degree or significant experience in a technical field Experience : 1-3 years of experience in technical sales, customer service, or a related role. Technical Knowledge : Familiarity with computer hardware, peripherals, or rugged technology solutions is a plus. Excellent verbal and written communication skills to interact with customers and internal teams. Software Proficiency : Experience with CRM software (e.g., Salesforce), Microsoft Office Suite (Excel, Word, PowerPoint), and ERP systems is necessary. Strong analytical and troubleshooting skills to address customer and technical challenges. Knowledge of rugged computing solutions, keyboards, or industrial hardware. Experience with Salesforce or similar CRM tools. Ability to travel occasionally for customer visits, trade shows, or training (10-20% travel may be required).