Customer Service Job at Platinum Coastal Group in Knightdale

Overview

Entry Level Customer Service Representative — On-site role. Base pay range: $20.00/hr - $25.00/hr. The role involves serving as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. This position requires a Monday through Friday on-site commute.

Responsibilities

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a friendly and professional demeanor in all interactions
• Document customer interactions and transactions thoroughly
• Follow up with customers to ensure satisfactory resolution of their issues
• Identify and escalate issues to appropriate departments when necessary
• Assist customers with order placements, modifications, and cancellations
• Gather customer feedback to improve services and products
• Participate in training and workshops to enhance product knowledge
• Collaborate with team members to achieve service excellence
• Monitor and track customer inquiries and report patterns to management
• Maintain knowledge of the company’s policies and procedures
• Support marketing promotions and communicate relevant information to customers
• Contribute to a positive team environment and assist colleagues when needed

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred
• Previous customer service or client-facing experience is advantageous
• Strong oral and written communication skills
• Proficiency in customer service software and tools
• Ability to multitask and prioritize effectively under pressure
• Basic understanding of business operations and customer needs
• Familiarity with CRM systems and practices
• Excellent organizational and time management skills
• Strong analytical and problem-solving abilities
• Comfortable working in a fast-paced environment
• Ability to work both independently and as part of a team
• Flexible schedule availability, including weekends and holidays
• Fluency in multiple languages is an advantage
• Willingness to embrace ongoing training and development
• Strong commitment to customer satisfaction and service excellence
• Positive attitude and resilience in handling challenging situations

Compensation & Employment Basics

• Base pay range: $20.00/hr - $25.00/hr
• Employment type: Full-time
• Seniority level: Entry level
• Job function: Other
• Industries: Advertising Services