Customer Service Manager Job at UG Enterprises Inc. in in Melville

Customer Service Manager (Administrative)

Overview

Our Melville store location has an immediate need for a FT Customer Service Manager for its busy Customer Service Department. This individual will work closely with the Customer Service team to provide support and expertise in meeting customer needs and expectations. Our new hire will be responsible for establishing and strengthening customer relationships with a focus on always providing exceptional customer support for client/customer issues. This position manages and supports a team of Customer Service Representatives.

Responsibilities

• Lead and coordinate the Customer Service team to ensure effective customer experience
• Ensure effective customer contact to achieve excellent customer satisfaction
• Develop the skills and capabilities of the Customer Service team
• Ensure continuous improvement of processes and policies to improve customer experience and department efficiency
• Ensure accurate and timely order processing of internal transactions and customer transactions
• Interface with various teams and departments across Uncle Giuseppes corporate and store level platforms
• Analyze reports and department KPIs for trends
• Other duties and functions as assigned

Requirements

• HS Diploma or equivalent
• A minimum of 4 years of working experience in a Customer Service Department in a retail customer facing setting
• Service and detail oriented
• Ability to lead, motivate and develop their team and individual employees
• Decision making and problem solving skills
• Focused on continuous improvement
• Must have good communication across all levels and functions
• Must be able to speak, read and understand the English language
• Logical, self-motivated, energetic, skilled at handling multi-tasks, quick learner who can work in a very fast paced environment

Benefits

We offer a comprehensive benefits package including medical, dental, vision, 401(K), 50% off lunch, 25% off in store shopping and more!

Working Conditions

Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping. May require lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Usually in a comfortable indoor environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. There could be exposure to temperature extremes from freezers, ovens, and/or coolers. There may be occasional exposure to cleaning agents, sharp objects/industrial equipment necessary to perform job duties and functions.