PC / User Support Technician

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Job title:PC / User Support TechnicianJob Description:We are currently hiring a Specialist in IT Service Delivery to effectively deliver the onsite IT services and support for our El Paso, TX location. In this role you will ensure the organization's technology infrastructure meets operational needs and performance expectations.As a Specialist in IT, you will provide technical support, installation and maintenance of personal computers, laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.PRINCIPAL DUTIES AND RESPONSIBILITIES:Install, move, upgrade and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.Image PC following established company procedure.Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.Perform basic Large Area Network administration duties to satisfy requests by internal clients.Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by the organization in order to facilitate enhancement, change or troubleshooting of the work.Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.Prioritize assigned tasks to effectively meet the needs of the business.Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.JOB REQUIREMENTS: (Education, Experience, Skills)High school diploma required. Some college or technical training preferred.Prefer MCSE, A+, or N+ certified or in progress2 plus years of experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing, maintaining and troubleshooting personal computers, laptops and peripheral equipmentExperience with VPN and broadband networking required.Strong knowledge of MS Office and other common desktop applications and network and workstation operating systemsStrong knowledge of the Internet web browsers and e-mail systemsGood written communication skills and strong verbal communication skills, particularly with end-users who have varying degrees of computer knowledgeSelf-starter with a willingness to ask questions and actively seek out answersAbility to work closely with others as a solid team playerA positive attitude and ability to handle stress in a fast-paced environmentSalary Range: $19.00 and up dependent on experienceSagility Offers Competitive Benefits Including:MedicalDentalVisionLife InsuranceShort-Term and Long-Term DisabilityFlexible Spending AccountLife Assistance Program401K with employer contributionPTO and Sick TimeTuition ReimbursementJoin our team, we look forward to talking with you! An Equal Opportunity Employer/Vet/DisabilityLocation:El PasoUnited States of America