Access Dubuque
Guest Services Rep
Q Casino + Resort
1 Positions
ID: 216751
Posted On 09/09/2025
Job Overview
Job Details
Job Location
Q Casino Resort - Dubuque, IA
Salary Range
$15.00 Hourly
Job Shift
Any
Description
Q CASINO
POSITION DESCRIPTION
GUEST SERVICES REP
BASIC FUNCTION
Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintains check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards
ORGANIZATIONAL RELATIONSHIPS
a) Reports to: Guest Services Supervisor
b) Supervises: N/A
SPECIFIC DUTIES AND RESPONSIBILITIES
Responsible for knowing and carrying out internal controls.
Exchange cash with employees and customers.
Cash payroll checks for employees.
Cash personal checks, cash advance vouchers and traveler check’s for customers.
Operates jackpot computer, check cashing computer.
Dispatches slot employees to machines requiring fills and needed jackpots.
Processes table game fills
Processes W2-G’s for jackpots.
Provides other departments with cash exchanges.
Balances an impress bank of $20,000 to $100,000
Calls for security escorts.
Verifies banks.
Notifies surveillance of large payouts.
Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.
Handouts and collects banks for other departments.
General housekeeping of guest service center.
Responsible for keys.
Follow proper hand clearing techniques.
Check for state self-exclusion
Process guest applications and issue membership card
Process vouchers for point redemption
Make announcements over PA system
Demonstrate and explain slot card procedures
Act as a backup to the switchboard-answer phone calls
Assist with giveaways and promotions
Conduct data entry of mailing lists
Process show tickets
Sell and redeem gift cards
Assist with bus groups
EDUCATION, TRAINING AND EXPERIENCE
High School diploma
Prior cash handling experience preferred.
Prior guest service experience preferred.
Basic Computer knowledge required
STANDARDS OF PERFORMANCE
Read and comprehend internal controls.
Good math skills.
Good communication skills.
Basis computer skills
Good cash handling experience.
Knowledge of guest service operations.
Ability to use computer.
Accuracy with money handling skills and paperwork completion.
Ability to speak clearly over hand held radio.
Ability to handle busy work environment.
Decision making ability (know when to do buy and what to request for buy/ inventory control).
Ability to use and read calculator.
Must follow internal controls and department policies.
Ability to demonstrate proper hand clearing techniques.
MENTAL AND PHYSICAL REQUIREMENTS
Lifting up to 25 lbs.
Standing for long periods of time.
Talking
Stooping, kneeling, crawling, reaching, walking, pushing, pulling
WORKING ENVIRONMENT AND CONDITIONS
Inside work.
Stressful work environment
Loud noise levels
Exposure to cigarette smoke
EQUIPMENT AND TOOLS
a) General office equipment including, but not limited to:
Calculator
Computer
Currency Counter
Check cashing equipment
Cash Advance
Embosser
Telephone
Radio
Primary Contact
305175
Elizabeth Goedken
Human Resources Generalist, Human Resources
563-585-2955
Phone
Phone
Phone
Fax
elizabethg@qcasinodbq.com
Email
True
True
True
Job Details
Categories
Casino
Customer Service
Housekeeping/Janitorial
Security
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1202
Job REQ #
216751
# Positions
1
Start Date
20250909
End Date
20251010
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Q Casino + Resort
About the Company
Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?
Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for
gaming, live performances, and culinary excellence.
As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment.
With over $100 million earmarked for property enhancements
, including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike.
Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!
Q Casino + Resort
1 Positions
ID: 216751
Posted On 09/09/2025
Job Overview
Job Details
Job Location
Q Casino Resort - Dubuque, IA
Salary Range
$15.00 Hourly
Job Shift
Any
Description
Q CASINO
POSITION DESCRIPTION
GUEST SERVICES REP
BASIC FUNCTION
Provide guest service employees with currency for impress banks. Provide currency for Jackpots and completes table fills. Exchange and sell currency to guests. Cash personal checks, process cash advances and maintains check acceptance database. Redeems coupons, vouchers, slot tickets and table game cheques. Promotes participation in Q Club, issues voucher’s and sells and redeems gift cards
ORGANIZATIONAL RELATIONSHIPS
a) Reports to: Guest Services Supervisor
b) Supervises: N/A
SPECIFIC DUTIES AND RESPONSIBILITIES
Responsible for knowing and carrying out internal controls.
Exchange cash with employees and customers.
Cash payroll checks for employees.
Cash personal checks, cash advance vouchers and traveler check’s for customers.
Operates jackpot computer, check cashing computer.
Dispatches slot employees to machines requiring fills and needed jackpots.
Processes table game fills
Processes W2-G’s for jackpots.
Provides other departments with cash exchanges.
Balances an impress bank of $20,000 to $100,000
Calls for security escorts.
Verifies banks.
Notifies surveillance of large payouts.
Completes Multiple Transaction logs, Monetary Instrument Logs and notifies supervisors when guests approach CTR levels of completion.
Handouts and collects banks for other departments.
General housekeeping of guest service center.
Responsible for keys.
Follow proper hand clearing techniques.
Check for state self-exclusion
Process guest applications and issue membership card
Process vouchers for point redemption
Make announcements over PA system
Demonstrate and explain slot card procedures
Act as a backup to the switchboard-answer phone calls
Assist with giveaways and promotions
Conduct data entry of mailing lists
Process show tickets
Sell and redeem gift cards
Assist with bus groups
EDUCATION, TRAINING AND EXPERIENCE
High School diploma
Prior cash handling experience preferred.
Prior guest service experience preferred.
Basic Computer knowledge required
STANDARDS OF PERFORMANCE
Read and comprehend internal controls.
Good math skills.
Good communication skills.
Basis computer skills
Good cash handling experience.
Knowledge of guest service operations.
Ability to use computer.
Accuracy with money handling skills and paperwork completion.
Ability to speak clearly over hand held radio.
Ability to handle busy work environment.
Decision making ability (know when to do buy and what to request for buy/ inventory control).
Ability to use and read calculator.
Must follow internal controls and department policies.
Ability to demonstrate proper hand clearing techniques.
MENTAL AND PHYSICAL REQUIREMENTS
Lifting up to 25 lbs.
Standing for long periods of time.
Talking
Stooping, kneeling, crawling, reaching, walking, pushing, pulling
WORKING ENVIRONMENT AND CONDITIONS
Inside work.
Stressful work environment
Loud noise levels
Exposure to cigarette smoke
EQUIPMENT AND TOOLS
a) General office equipment including, but not limited to:
Calculator
Computer
Currency Counter
Check cashing equipment
Cash Advance
Embosser
Telephone
Radio
Primary Contact
305175
Elizabeth Goedken
Human Resources Generalist, Human Resources
563-585-2955
Phone
Phone
Phone
Fax
elizabethg@qcasinodbq.com
True
True
True
Job Details
Categories
Casino
Customer Service
Housekeeping/Janitorial
Security
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1202
Job REQ #
216751
# Positions
1
Start Date
20250909
End Date
20251010
Featured Job
TH Ad
TH Comments
Similar Jobs
Guest Service Ambassador
Diamond Jo Casino
Customer Service Representative
Medline Industries
Customer Service Representative
Cottingham & Butler/ SISCO
Member Services Coordinator
Cottingham & Butler/ SISCO
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Medline Industries
Client Service Representative
Cottingham & Butler/ SISCO
SPORTS & NEWS REPORTER/PHOTOGRAPHER
Dyersville Commercial
Client Service Representative (CSR)
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FEATURES REPORTER
Telegraph Herald
Share this Job
Q Casino + Resort
About the Company
Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?
Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for
gaming, live performances, and culinary excellence.
As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment.
With over $100 million earmarked for property enhancements
, including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike.
Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!