Troon is hiring: Retail Associate in Palm Beach Gardens

BallenIsles Country Club is excited to announce a unique opportunity for a personable and organized Retail Associate to join our Racquets Team. This individual will serve as the front-line representative of the Racquets Shop, providing exceptional customer service to members and guests while supporting the daily operations of the facility.

Qualified candidates should have a general knowledge of tennis and pickleball, including related terminology.

Compensation: $16.00 - $20.00 per hour BOE

Key Responsibilities

• Greet members and guests in a courteous, professional manner.
• Assist members and guests with product selection (racquets, paddles, apparel, accessories).
• Operate the POS system for sales, returns, and exchanges.
• Answer phone calls and respond to member inquiries.
• Perform opening and closing procedures for the shop as determined by management.
• Schedule court reservations for tennis and pickleball, including lessons, clinics, and special events — both in person and over the phone.
• Assist management with rotating stock and creating visually appealing displays.
• Restock merchandise as needed.
• Help with general cleaning and tidiness of the shop.
• Assist management with monthly physical inventory.
• Provide members and guests with demo racquets and paddles upon request and follow up on outstanding equipment.
• Stay informed about current merchandise, sales, and promotional events (e.g., trunk shows).
• Perform other duties as assigned.
• Incorporate safe work practices into daily performance.

Education/Experience

High School diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.

Physical Demands

• Frequently stands, talks, hears, and uses hands to handle merchandise.
• Regularly walks, sits, climbs, balances, stoops, and kneels.
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Certificates/Licenses

None required.

Job Knowledge, Skills, and Abilities

• Ability to read and speak English may be required to perform job duties effectively (e.g., to communicate with members, co-workers, and to understand procedures/manuals written in English).
• Interest in or knowledge of tennis and pickleball.
• Retail sales experience preferred.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic computer skills and familiarity with POS systems.
• Availability to work at least one day per weekend.

Benefits

• Complimentary on-duty meals.
• Comprehensive employee benefits package.
• Employee discounts on merchandise.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.