Job Description
Arcadia Counseling in Sandy is seeking a part-time and/or full-time receptionist. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our clinicians and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing.
To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.
Responsibilities
- Greet and welcome clinicians and clients as soon as they arrive at the office
- Communicate promptly with clinicians and clients through phone calls, texts, and emails
- Manage clinician calendars, schedule clients, onboard new customers, and verify insurance benefits
- Provide basic and accurate information in-person and via phone/text
- Update and maintain accurate client information in our company platform
- Ensure the reception area is tidy and presentable, with all necessary supplies
Skills
- Proven work experience as a receptionist or similar role
- Proficiency with computers, websites, technology
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills, with an eye for detail
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Bonus Skills:
- Experience in the Mental Health Industry
- Experience with SimplePractice
- Experience with Insurance Billing
- Experience with Credentialing
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
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