Motion Recruitment

IT Helpdesk Support Job at Motion Recruitment in Artesia

Motion Recruitment, Artesia, NM, United States, 88210

IT Helpdesk Support role at Motion Recruitment in Artesia, NM. This is a contract opportunity.

Contract Duration: 3 Months.

Resolve entry-level end-user calls and install, modify, and repair desktop and laptop computer hardware and software under close supervision.
Provide Tier 1 support (and Tier 2 support as needed).
Receive and respond to user requests, providing technical support and resolving routine problems related to information and voice systems and other information.
Receive and coordinate technical questions from users at all levels.
Document all user requests and enter status data into the Help Desk application; write regular reports.
Establish and maintain effective communication with end-users throughout the lifecycle of their issue or service request.
Install software, hardware, and peripheral components.
Create installation packages for quick deployment of applications.
Maintain desktop hardware and peripherals inventory in the asset management system.
Assist with installation and configuration of telecommunications and server hardware under supervision.
Maintain physical and logical security accounts for assigned systems.
Monitor and resolve entry-level issues related to systems, network, and security; perform remedial actions as needed.
Write clear, concise procedural documentation and provide basic training to users on new product releases.
Relocate technical equipment as required.
Complete special assignments or tasks as directed by supervision.

Minimum of two years of related work experience.
Minimum of a High School Diploma or equivalent.
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
Intermediate reading and writing skills, basic reading skills, ability to perform basic mathematical calculations, and strong interpersonal and written/verbal communication skills.
Will be required to obtain: A+ certification in 6 months; MCP in 12 months from the effective date of assignment.

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