Albany Medical Center
Department/Unit: HBD - Neurosurgery-Spine
Work Shift: Day (United States of America)
Salary Range: $41,136.28 - $57,590.79
Essential Duties and Responsibilities
Responsible for initiating surgical booking process.
Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
Prepare patient disability and out of work / school paperwork.
Responsible for updating the system with registration, scheduling and insurance information.
Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policy and procedures, and initiatives within the scope of their departments expectations and role.
Represent AMC and support the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Be a champion to ensure an optimal patient experience.
Understand and promote patient and employee safety as our top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.
Qualifications
High School Diploma/G.E.D. - required
2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus
Excellent customer service skills
Ability to multi-task in a high patient volume unit
Ability to learn and utilize resources
Strong time management skills
Ability to review information and draw appropriate conclusions
Good judgment and ability to problem solve; escalate issues as needed
Strong teamwork skills and work ethic
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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Work Shift: Day (United States of America)
Salary Range: $41,136.28 - $57,590.79
Essential Duties and Responsibilities
Responsible for initiating surgical booking process.
Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
Prepare patient disability and out of work / school paperwork.
Responsible for updating the system with registration, scheduling and insurance information.
Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policy and procedures, and initiatives within the scope of their departments expectations and role.
Represent AMC and support the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Be a champion to ensure an optimal patient experience.
Understand and promote patient and employee safety as our top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.
Qualifications
High School Diploma/G.E.D. - required
2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus
Excellent customer service skills
Ability to multi-task in a high patient volume unit
Ability to learn and utilize resources
Strong time management skills
Ability to review information and draw appropriate conclusions
Good judgment and ability to problem solve; escalate issues as needed
Strong teamwork skills and work ethic
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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