Rush University Medical Center
Training & Quality Consultant I-21131
Rush University Medical Center, Chicago, Illinois, United States, 60290
Overview
Training & Quality Consultant I-21131 at Rush University Medical Center in Chicago, IL. This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum. The employee will facilitate training programs, perform administrative or operational tasks such as research and development of multi-media training materials, maintain the training calendar and database, and work with intermittent supervision. Location : Chicago, Illinois Business Unit : Rush Medical Center Hospital : Rush University Medical Center Department : Access Center Qual & Training Work Type : Full Time (Total FTE between 0.9 and 1.0) Shift : Shift 1 Work Schedule : 8 Hr (8:00 AM - 4:30 PM) Summary : This position acts as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum. The employee will facilitate training programs, perform administrative or operational functions such as research and development of multi-media training materials, and maintain the training calendar and database. Works with intermittent supervision; any departures from standard policies or procedures are escalated to Management for review. Responsibilities
Delivers new hire training in scheduling, registration, Epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development. Maintain training materials, including knowledge articles, guides, presentations, and exercises. Contribute to creation of procedural and conceptual content, ensuring it is comprehensive and aligned with healthcare industry standards. Conduct train-the-trainer sessions when needed. Facilitate and lead call calibration sessions for agents. Perform root cause analysis of errors. Conduct routine quality audits on designated work activities, following established quality monitoring standards and guidelines. Collaborate with team members to gather and analyze audit data, supporting identification of areas for improvement. Develop individual agent performance scorecards. Coach employees on opportunities for improvement. Assist with side-by-side training of new hires. Perform other similar and related duties as assigned. Qualifications
Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field, or 3+ years of related experience in progressive roles. Three (3) years’ training, teaching, quality assurance or business coaching experience. Three (3) years’ experience with EPIC Cadence in a practice or Access Center environment. Experience within a large hospital or integrated healthcare delivery system. Strong data analysis, presentation and communication skills; ability to translate complex concepts into user-friendly language. Attention to detail and ability to organize information logically. Strong organizational skills and ability to multitask and prioritize. Proficient in Medical Terminology and HIPAA. Excellent MS Office skills. Demonstrated ability to learn quickly and follow through. Strong interpersonal skills with the ability to motivate and build relationships. Able to travel to multiple hospital sites, corporate settings and seminar locations. Able to work under stressful conditions while maintaining professionalism. Flexible hours and ability to meet tight deadlines. Ability to communicate with diverse customers and drive solutions forward. Ability to make independent decisions in problem solving and to prioritize own work. Ability to work well with individuals and in a team environment. Ability to work varied hours in a 24-hour day. Able to participate in process improvement initiatives. Preferred Job Qualifications
Two (2) years’ revenue cycle experience. EPIC certification or EPIC credentialed trainer. Experience with Automated Call Distribution systems (Cisco preferred). Physical Demands
Able to do light lifting. Disclaimer : The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Equal Opportunity
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Training & Quality Consultant I-21131 at Rush University Medical Center in Chicago, IL. This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum. The employee will facilitate training programs, perform administrative or operational tasks such as research and development of multi-media training materials, maintain the training calendar and database, and work with intermittent supervision. Location : Chicago, Illinois Business Unit : Rush Medical Center Hospital : Rush University Medical Center Department : Access Center Qual & Training Work Type : Full Time (Total FTE between 0.9 and 1.0) Shift : Shift 1 Work Schedule : 8 Hr (8:00 AM - 4:30 PM) Summary : This position acts as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum. The employee will facilitate training programs, perform administrative or operational functions such as research and development of multi-media training materials, and maintain the training calendar and database. Works with intermittent supervision; any departures from standard policies or procedures are escalated to Management for review. Responsibilities
Delivers new hire training in scheduling, registration, Epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development. Maintain training materials, including knowledge articles, guides, presentations, and exercises. Contribute to creation of procedural and conceptual content, ensuring it is comprehensive and aligned with healthcare industry standards. Conduct train-the-trainer sessions when needed. Facilitate and lead call calibration sessions for agents. Perform root cause analysis of errors. Conduct routine quality audits on designated work activities, following established quality monitoring standards and guidelines. Collaborate with team members to gather and analyze audit data, supporting identification of areas for improvement. Develop individual agent performance scorecards. Coach employees on opportunities for improvement. Assist with side-by-side training of new hires. Perform other similar and related duties as assigned. Qualifications
Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field, or 3+ years of related experience in progressive roles. Three (3) years’ training, teaching, quality assurance or business coaching experience. Three (3) years’ experience with EPIC Cadence in a practice or Access Center environment. Experience within a large hospital or integrated healthcare delivery system. Strong data analysis, presentation and communication skills; ability to translate complex concepts into user-friendly language. Attention to detail and ability to organize information logically. Strong organizational skills and ability to multitask and prioritize. Proficient in Medical Terminology and HIPAA. Excellent MS Office skills. Demonstrated ability to learn quickly and follow through. Strong interpersonal skills with the ability to motivate and build relationships. Able to travel to multiple hospital sites, corporate settings and seminar locations. Able to work under stressful conditions while maintaining professionalism. Flexible hours and ability to meet tight deadlines. Ability to communicate with diverse customers and drive solutions forward. Ability to make independent decisions in problem solving and to prioritize own work. Ability to work well with individuals and in a team environment. Ability to work varied hours in a 24-hour day. Able to participate in process improvement initiatives. Preferred Job Qualifications
Two (2) years’ revenue cycle experience. EPIC certification or EPIC credentialed trainer. Experience with Automated Call Distribution systems (Cisco preferred). Physical Demands
Able to do light lifting. Disclaimer : The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Equal Opportunity
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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