Virgin Hotels
YOUR MISSION (The Job Description)
The Table Server position reports to Chef Xue management and is responsible for providing excellent customer service to the guests of Chef Xue, while also providing support to a variety of sub-roles. In addition to the Table Server role, this position will also learn and support the Back Server, Host Server, and Expo Server positions. A strong candidate has experience providing exceptional customer service and strong beverage and food knowledge. Chef Xue will be a tip-pool house, and all front of house staff will have an equal stake, so strong team players are a must.
THE NITTY-GRITTY (The Essential Job Duties) Maintain complete working knowledge and ability to successfully perform all tasks and/or intelligently communicate food & beverage product information, point of sale software & hardware component operating procedures, hospitality steps of service standards regarding food & beverage order taking & processing, running of food & beverage items and procedures for processing all payment types Maintain and utilize an extensive working knowledge of service techniques, cooking techniques, restaurant culture, beverage and food menu and special menu items to manage guest expectations, anticipate their wants and needs, and create an inclusive dining environment for varied clientele according to the flow and pace of service Understand and practice professional service standards, proper speech etiquette, and respectful behavior before, during and after your shift while on property Efficiently pre-bus, bus and reset tables according to service standards Run bottles of wine, glasses of wine, cocktails, and other beverages from designated bar and wine service areas with accuracy and attention to detail while being able to demonstrate full knowledge of all menu and special menu items Address guests with special needs, i.e., allergies, dietary restrictions, etc., and meet their needs to the fullest potential possible according to menu guidelines Assist in preparing and serving water, tea, and soft drinks from the back-service area to your guests and others outside of your section Maintain and promote a safe and clean restaurant environment according to SNHD protocols Maintain and promote personal health and hygiene standards Train on all the addition duties assigned to the Back Server, Host Server and Expo Server positions Participate in all assigned meetings, training, tests, and quizzes. Other duties as assigned WHAT IT TAKES (The Qualities We Look For)
Active SNHD Food Handlers and Nevada Alcohol Education Cards Strong beverage and food knowledge skills. Strong communication skills, inclusive of spelling and grammar. Strong serving background with at least three years of recent serving and/or comparable food & beverage hospitality experience at a high-volume establishment. Experience with the following software and programs are helpful: InfoGenesis POS system, and OpenTable reservation System. MUST HAVE'S
Organization skills, initiative, accuracy, accountability, problem solving, positive influence, learning agility, teamwork, drive, high standards, hospitality mindset, sensitivity, composure, adaptability. THE WORKING CONDITIONS
Monday-Sunday, subject to change Flexibility for coverage and/or emergencies is required Ability to move quickly and efficiently through the Kitchen Will work in hot and cold, confined, or cramped spaces Work environment is noisy, must constantly receive and communicate information Ability to bend, stoop, balance, and reach-ins necessary. Job requires lifting/carrying max weight of 50lbs. Burn and cutting hazards while utilizing the customary tools associated with this position
This is not an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Chef Xue reserves the right to change the above job description whenever necessary.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
The Table Server position reports to Chef Xue management and is responsible for providing excellent customer service to the guests of Chef Xue, while also providing support to a variety of sub-roles. In addition to the Table Server role, this position will also learn and support the Back Server, Host Server, and Expo Server positions. A strong candidate has experience providing exceptional customer service and strong beverage and food knowledge. Chef Xue will be a tip-pool house, and all front of house staff will have an equal stake, so strong team players are a must.
THE NITTY-GRITTY (The Essential Job Duties) Maintain complete working knowledge and ability to successfully perform all tasks and/or intelligently communicate food & beverage product information, point of sale software & hardware component operating procedures, hospitality steps of service standards regarding food & beverage order taking & processing, running of food & beverage items and procedures for processing all payment types Maintain and utilize an extensive working knowledge of service techniques, cooking techniques, restaurant culture, beverage and food menu and special menu items to manage guest expectations, anticipate their wants and needs, and create an inclusive dining environment for varied clientele according to the flow and pace of service Understand and practice professional service standards, proper speech etiquette, and respectful behavior before, during and after your shift while on property Efficiently pre-bus, bus and reset tables according to service standards Run bottles of wine, glasses of wine, cocktails, and other beverages from designated bar and wine service areas with accuracy and attention to detail while being able to demonstrate full knowledge of all menu and special menu items Address guests with special needs, i.e., allergies, dietary restrictions, etc., and meet their needs to the fullest potential possible according to menu guidelines Assist in preparing and serving water, tea, and soft drinks from the back-service area to your guests and others outside of your section Maintain and promote a safe and clean restaurant environment according to SNHD protocols Maintain and promote personal health and hygiene standards Train on all the addition duties assigned to the Back Server, Host Server and Expo Server positions Participate in all assigned meetings, training, tests, and quizzes. Other duties as assigned WHAT IT TAKES (The Qualities We Look For)
Active SNHD Food Handlers and Nevada Alcohol Education Cards Strong beverage and food knowledge skills. Strong communication skills, inclusive of spelling and grammar. Strong serving background with at least three years of recent serving and/or comparable food & beverage hospitality experience at a high-volume establishment. Experience with the following software and programs are helpful: InfoGenesis POS system, and OpenTable reservation System. MUST HAVE'S
Organization skills, initiative, accuracy, accountability, problem solving, positive influence, learning agility, teamwork, drive, high standards, hospitality mindset, sensitivity, composure, adaptability. THE WORKING CONDITIONS
Monday-Sunday, subject to change Flexibility for coverage and/or emergencies is required Ability to move quickly and efficiently through the Kitchen Will work in hot and cold, confined, or cramped spaces Work environment is noisy, must constantly receive and communicate information Ability to bend, stoop, balance, and reach-ins necessary. Job requires lifting/carrying max weight of 50lbs. Burn and cutting hazards while utilizing the customary tools associated with this position
This is not an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Chef Xue reserves the right to change the above job description whenever necessary.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*