HYSPECO
We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction • Communicate frequent customer suggestions to the team to troubleshoot • Reply to incoming calls from customers including products and service questions, general information, and complaints • Work closely with the sales lead to stay up-to-date on service and product knowledge •
Customer Communication -
Handle inbound customer calls, provide clear information, resolve inquiries, and follow up on quotes, sales orders, and purchase orders to ensure timely processing and delivery •
Order/Account Management
- Process orders accurately, manage logistics and shipping, and ensure timely fulfillment with minimal delays •
Vendor and Product Knowledge
- Understand products and the industry, using resources to find answers and learn beyond data entry tasks, while utilizing vendor portals (Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for order entry, status updates, and vendor relationship management •
Cross-Departmental Collaboration
- Collaborate with production, sales, accounting, and other CSRs and vendors to ensure smooth order processing and resolve issues •
Training and Professional Development -
Participate in ongoing product and pricing training to maintain accurate knowledge of products, company offerings, and pricing tools such as SPAs, price multipliers, and other pricing strategies Qualifications: • Previous work in a customer-facing position • Excellent active listening, interpersonal, and communication skills • High school diploma, G.E.D. or equivalent • Customer service experience with an independent sales force • Preferred candidate has experience in manufacturing or other industrial-related experience • Computer experience • Microsoft Applications (Outlook/Excel) Compensation: $50,000 plus bonuses + profit sharing
• Customer Communication - Handle inbound customer calls, provide clear information, resolve inquiries, and follow up on quotes, sales orders, and purchase orders to ensure timely processing and delivery • Order/Account Management - Process orders accurately, manage logistics and shipping, and ensure timely fulfillment with minimal delays • Vendor and Product Knowledge - Understand products and the industry, using resources to find answers and learn beyond data entry tasks, while utilizing vendor portals (Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for order entry, status updates, and vendor relationship management
• Cross-Departmental Collaboration - Collaborate with production, sales, accounting, and other CSRs and vendors to ensure smooth order processing and resolve issues • Training and Professional Development - Participate in ongoing product and pricing training to maintain accurate knowledge of products, company offerings, and pricing tools such as SPAs, price multipliers, and other pricing strategies
Compensation: $50,000 per year
Customer Communication -
Handle inbound customer calls, provide clear information, resolve inquiries, and follow up on quotes, sales orders, and purchase orders to ensure timely processing and delivery •
Order/Account Management
- Process orders accurately, manage logistics and shipping, and ensure timely fulfillment with minimal delays •
Vendor and Product Knowledge
- Understand products and the industry, using resources to find answers and learn beyond data entry tasks, while utilizing vendor portals (Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for order entry, status updates, and vendor relationship management •
Cross-Departmental Collaboration
- Collaborate with production, sales, accounting, and other CSRs and vendors to ensure smooth order processing and resolve issues •
Training and Professional Development -
Participate in ongoing product and pricing training to maintain accurate knowledge of products, company offerings, and pricing tools such as SPAs, price multipliers, and other pricing strategies Qualifications: • Previous work in a customer-facing position • Excellent active listening, interpersonal, and communication skills • High school diploma, G.E.D. or equivalent • Customer service experience with an independent sales force • Preferred candidate has experience in manufacturing or other industrial-related experience • Computer experience • Microsoft Applications (Outlook/Excel) Compensation: $50,000 plus bonuses + profit sharing
• Customer Communication - Handle inbound customer calls, provide clear information, resolve inquiries, and follow up on quotes, sales orders, and purchase orders to ensure timely processing and delivery • Order/Account Management - Process orders accurately, manage logistics and shipping, and ensure timely fulfillment with minimal delays • Vendor and Product Knowledge - Understand products and the industry, using resources to find answers and learn beyond data entry tasks, while utilizing vendor portals (Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for order entry, status updates, and vendor relationship management
• Cross-Departmental Collaboration - Collaborate with production, sales, accounting, and other CSRs and vendors to ensure smooth order processing and resolve issues • Training and Professional Development - Participate in ongoing product and pricing training to maintain accurate knowledge of products, company offerings, and pricing tools such as SPAs, price multipliers, and other pricing strategies
Compensation: $50,000 per year