Global Payments
Remote Bilingual Spanish Customer Service Fraud $25.00
Global Payments, Rocky Mount, North Carolina, us, 27815
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. What Part Will You Play?
Responds to 30 or more account inquiries per hour providing the merchants and cardholders of 15 or more assigned clients with standard and occasionally detailed responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Begins to identify questionable transactions in cardholder and merchant accounts by assisting more experienced Fraud Analysts with account transaction analyses in response to ad-hoc and/or client requested fraud alerts. Completes lost stolen reports, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials. Continues to build knowledge and develop intermediate analytic skills required to identify fraudulent credit card activity through continued familiarization of department policies, procedures, external regulations, and continued research of techniques used to commit fraud, while still leveraging the expertise of peers. What Are We Looking For in This Role?
Minimum Qualifications High School Diploma or Equivalent A minimum of 2 years of recent contact center or Work from Home contact experience. Must be Bilingual Spanish and English The pay for this role is $20.84 per hour with a 20% language differential that will get you to a total of $25.01 per hour. This is an entry level role and the pay is not negotiable. You must be open to a work schedule that may be mid shift to late which may include working weekends as part of your weekly shift. You will be required to be on camera during training and the nesting period. You must have a minimum of 50mbps download speed and 15 mbps upload speed to qualify for our Work from Home program. Once you apply , you will be sent a link to complete an On Demand Digital Interview. Once you have completed this , the Recruiter will review and reach out to schedule the final interview. You will be required to complete a Background check. The background check includes a criminal check, credit check, verification of education, and verification of past employment going back ten years. This role is eligible to be primarily remote within the United States. #LI-Remote Preferred Qualifications 2-4 years of previous work experience in a fraud related field. 2-4 years of recent Dispatch or Emergency Dispatch experience. What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $20.84 p/hour plus a 20% language differential Non-exempt: Use hourly pay range listed
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. What Part Will You Play?
Responds to 30 or more account inquiries per hour providing the merchants and cardholders of 15 or more assigned clients with standard and occasionally detailed responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Begins to identify questionable transactions in cardholder and merchant accounts by assisting more experienced Fraud Analysts with account transaction analyses in response to ad-hoc and/or client requested fraud alerts. Completes lost stolen reports, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials. Continues to build knowledge and develop intermediate analytic skills required to identify fraudulent credit card activity through continued familiarization of department policies, procedures, external regulations, and continued research of techniques used to commit fraud, while still leveraging the expertise of peers. What Are We Looking For in This Role?
Minimum Qualifications High School Diploma or Equivalent A minimum of 2 years of recent contact center or Work from Home contact experience. Must be Bilingual Spanish and English The pay for this role is $20.84 per hour with a 20% language differential that will get you to a total of $25.01 per hour. This is an entry level role and the pay is not negotiable. You must be open to a work schedule that may be mid shift to late which may include working weekends as part of your weekly shift. You will be required to be on camera during training and the nesting period. You must have a minimum of 50mbps download speed and 15 mbps upload speed to qualify for our Work from Home program. Once you apply , you will be sent a link to complete an On Demand Digital Interview. Once you have completed this , the Recruiter will review and reach out to schedule the final interview. You will be required to complete a Background check. The background check includes a criminal check, credit check, verification of education, and verification of past employment going back ten years. This role is eligible to be primarily remote within the United States. #LI-Remote Preferred Qualifications 2-4 years of previous work experience in a fraud related field. 2-4 years of recent Dispatch or Emergency Dispatch experience. What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations. Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments. Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $20.84 p/hour plus a 20% language differential Non-exempt: Use hourly pay range listed
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
https://jobs.globalpayments.com/en/why-global-payments/benefits/ The position listed in this requisition is ineligible for the referral bonus award program This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.