Tokio Marine HCC
Client Success Associate
Are you passionate about building relationships, solving problems, and making a difference in the world of travel and risk management? Do you thrive in a dynamic, global environment where every day brings new challenges and opportunities? If so, we invite you to explore an exciting opportunity as a Client Success Associate with our teama company that safeguards travelers and helps organizations manage risks with confidence. This role is ideal for someone who enjoys working collaboratively, values precision and organization, and is motivated by the chance to grow professionally through hands-on involvement in account maintenance, service delivery, and cross-functional coordination. Beyond managing renewals and administrative tasks, the role encourages creativity, strategic thinking, and the freedom to tailor solutions and training that align with each client's unique environment. The Client Success Team is empowered to voice ideas, contribute to innovation, and become trusted partners in delivering exceptional service worldwide. On Call International, whether it's a medical emergency, a security threat, or a travel disruption, is there to provide 24/7 support and assistance to help clients navigate even the most challenging situations. With a global network of medical and security providers, as well as a team of experienced professionals, On Call International has built a reputation for excellence in emergency response and travel risk management. From serious medical situations and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every dayand now YOU have a unique opportunity to help us carry out this mission. Schedule: M-F 8:30AM 5:00PM Location: Salem, NH Hybrid schedule (4 days in office, 1 work from home) The Client Success Associate is a vital role in our account management team. This role is essential because they have various responsibilities such as: Building relationships with customers. Delivering on promises. Maintaining accurate administrative records for assigned accounts. Owning and producing regular reports that track service usage, deliverables, and performance metrics. What will be your performance objectives? Within the first 6 months you will: 30 Days - Gain understanding of the Account Management Process and the services On Call International provides. 1st Quarter Get to know assigned clients and become the day to day contact for various account tasks. 6 Months Independently manage general account inquiries from clients, colleagues, and management. Responsibilities: Develop and maintain relationships with key stakeholders. Serve as the primary point of contact for clients. Collaborate with internal teams to ensure the delivery of high-quality services. Provide regular reporting and analysis to Senior Account Manager on the performance of services and make recommendations for improvements. Position Knowledge & Requirements: Bachelor's degree in business, marketing, or a related field, or equivalent work experience. Account management experience or a related field. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and manage multiple projects simultaneously. Familiarity with the travel or insurance industry is a plus. THIS IS NOT A SALES POSITION - Please keep this in mind when applying. Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.
Are you passionate about building relationships, solving problems, and making a difference in the world of travel and risk management? Do you thrive in a dynamic, global environment where every day brings new challenges and opportunities? If so, we invite you to explore an exciting opportunity as a Client Success Associate with our teama company that safeguards travelers and helps organizations manage risks with confidence. This role is ideal for someone who enjoys working collaboratively, values precision and organization, and is motivated by the chance to grow professionally through hands-on involvement in account maintenance, service delivery, and cross-functional coordination. Beyond managing renewals and administrative tasks, the role encourages creativity, strategic thinking, and the freedom to tailor solutions and training that align with each client's unique environment. The Client Success Team is empowered to voice ideas, contribute to innovation, and become trusted partners in delivering exceptional service worldwide. On Call International, whether it's a medical emergency, a security threat, or a travel disruption, is there to provide 24/7 support and assistance to help clients navigate even the most challenging situations. With a global network of medical and security providers, as well as a team of experienced professionals, On Call International has built a reputation for excellence in emergency response and travel risk management. From serious medical situations and security emergencies, to lost passports and missing luggage, On Call is dedicated to our mission of helping travelers every dayand now YOU have a unique opportunity to help us carry out this mission. Schedule: M-F 8:30AM 5:00PM Location: Salem, NH Hybrid schedule (4 days in office, 1 work from home) The Client Success Associate is a vital role in our account management team. This role is essential because they have various responsibilities such as: Building relationships with customers. Delivering on promises. Maintaining accurate administrative records for assigned accounts. Owning and producing regular reports that track service usage, deliverables, and performance metrics. What will be your performance objectives? Within the first 6 months you will: 30 Days - Gain understanding of the Account Management Process and the services On Call International provides. 1st Quarter Get to know assigned clients and become the day to day contact for various account tasks. 6 Months Independently manage general account inquiries from clients, colleagues, and management. Responsibilities: Develop and maintain relationships with key stakeholders. Serve as the primary point of contact for clients. Collaborate with internal teams to ensure the delivery of high-quality services. Provide regular reporting and analysis to Senior Account Manager on the performance of services and make recommendations for improvements. Position Knowledge & Requirements: Bachelor's degree in business, marketing, or a related field, or equivalent work experience. Account management experience or a related field. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Ability to work independently and manage multiple projects simultaneously. Familiarity with the travel or insurance industry is a plus. THIS IS NOT A SALES POSITION - Please keep this in mind when applying. Tokio Marine HCC Group of companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of Companies is an equal-opportunity employer.