Johnson Controls
Be part of the future!We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.What we offer:Competitive Starting PayPaid TrainingTuition reimbursementGlobal Advancement OpportunitiesCompany Vehicle (as applicable)Referral BonusesComprehensive BenefitsMedical/Dental/Vision insuranceHealth Savings Account (HSA)Life Insurance401(k) savings plan with company matchShort-Term and Long-Term DisabilityEmployee Assistance ProgramWellness ProgramAnd more! What you will doReceive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible for contacting customer representative and ascertaining equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.How you will do itFollow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipmentService, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnellRead and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manualsExhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfactionComplete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computersObtain customer signature upon completed service call assignmentParticipate in a scheduled On-call rotationHelp to train or mentor others on the service teamProvide recommendations and solutions to ensure facility is running efficiently to include upselling opportunitiesProvide quotes to support recommendations and solutions.Perform other duties as assignedWhat we look forRequiredHigh school diploma or equivalent2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systemsRetain any licenses that are required by National, State and Local codesPossess a valid driver’s license and driving record that meets company requirementsAble and willing to complete SimplexGrinnell 4120 Network training within 12 monthsExperience in reading and interpreting blueprints, submittals, and operational/product manualsKnowledge of test equipment, multi-meter, digital analyzer, and commissioning devicesAble and willing to perform physical labor, including carrying and moving equipment and tools up to 70 lbs.Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Able and willing to work flexible hours, including weekends, to meet customer requirementsAble and willing to travel overnight if/when requiredDemonstrate a high level of customer serviceExperience maintaining truck inventory to ensure timely response to customer needsAbility to adhere to, implement, and always follow safety guidelines and proceduresStrong organizational skills, positive attitude, and an ability to learn quicklyAble to pass a pre-employment background and drug testPreferredNICET Level II certificationHIRING HOURLY RANGE: $15 - $19 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us