Pyramid Global Hospitality
Front Desk Supervisor - 3rd Shift
Pyramid Global Hospitality, Roanoke, Virginia, United States, 24000
Hotel Roanoke & Conference Center
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. 3rd Shift Front Desk Supervisor
Do you thrive in the quiet hours, leading with confidence and grace while ensuring every guest feels genuinely welcomed? Join the iconic Hotel Roanoke & Conference Center as our 3rd shift front desk supervisor, where your leadership will help shape unforgettable guest experiences in a historic and elegant setting. What You'll Do: Lead and oversee nightly front desk operations with professionalism and warmth. Support, train, and guide team members to deliver exceptional service. Monitor lobby activity and adjust staffing to meet guest needs. Respond promptly to guest inquiries, requests, and concerns with care and efficiency. Welcome guests, manage check-ins/check-outs, and promote hotel amenities. Ensure the front desk maintains a polished, inviting appearance. Keep the team informed of VIPs, special events, and current promotions. Drive revenue through upselling and service enhancements. Coordinate with PBX, and other departments for seamless operations. Assist with cross-training and support other front office roles as needed. Take on additional responsibilities as assigned by hotel leadership. Qualifications: Required: 3+ years of customer service experience. Minimum 6 months in a hotel front desk or concierge role. Strong communication, problem-solving, and leadership skills. Comfortable with computers and hotel systems. High school diploma or equivalent. Availability for overnight shifts, weekends, and holidays. Preferred: Prior supervisory or team leadership experience. Familiarity with Hilton OnQ PMS. Bilingual skills (Spanish or other guest languages) are a plus. Why You'll Love It Here: Be part of a legacy of hospitality excellence in a landmark hotel. Work with a passionate team that values professionalism and camaraderie. Opportunities for career growth within the Hilton family. Make a meaningful impact by creating memorable guest experiences every night. Ready to lead with purpose and make a difference while the city sleeps? Apply today and become part of the Hotel Roanoke tradition. Compensation Range: $18.00/Hr. - $20.00/Hr. based on qualifications and experience.
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people first culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. 3rd Shift Front Desk Supervisor
Do you thrive in the quiet hours, leading with confidence and grace while ensuring every guest feels genuinely welcomed? Join the iconic Hotel Roanoke & Conference Center as our 3rd shift front desk supervisor, where your leadership will help shape unforgettable guest experiences in a historic and elegant setting. What You'll Do: Lead and oversee nightly front desk operations with professionalism and warmth. Support, train, and guide team members to deliver exceptional service. Monitor lobby activity and adjust staffing to meet guest needs. Respond promptly to guest inquiries, requests, and concerns with care and efficiency. Welcome guests, manage check-ins/check-outs, and promote hotel amenities. Ensure the front desk maintains a polished, inviting appearance. Keep the team informed of VIPs, special events, and current promotions. Drive revenue through upselling and service enhancements. Coordinate with PBX, and other departments for seamless operations. Assist with cross-training and support other front office roles as needed. Take on additional responsibilities as assigned by hotel leadership. Qualifications: Required: 3+ years of customer service experience. Minimum 6 months in a hotel front desk or concierge role. Strong communication, problem-solving, and leadership skills. Comfortable with computers and hotel systems. High school diploma or equivalent. Availability for overnight shifts, weekends, and holidays. Preferred: Prior supervisory or team leadership experience. Familiarity with Hilton OnQ PMS. Bilingual skills (Spanish or other guest languages) are a plus. Why You'll Love It Here: Be part of a legacy of hospitality excellence in a landmark hotel. Work with a passionate team that values professionalism and camaraderie. Opportunities for career growth within the Hilton family. Make a meaningful impact by creating memorable guest experiences every night. Ready to lead with purpose and make a difference while the city sleeps? Apply today and become part of the Hotel Roanoke tradition. Compensation Range: $18.00/Hr. - $20.00/Hr. based on qualifications and experience.