Ignite Digital Federal Services
Defense Travel System Support Specialist
Ignite Digital Federal Services, San Diego, California, United States, 92189
Overview
Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies. We have redefined leadership in our industry by building effective working relationships with clients, partners and internal teams. Our culture emphasizes teamwork, continuous personal growth and innovation, while delivering value to our clients. Ignite Digital Services is seeking an experienced Defense Travel System (DTS) Customer Support Specialist located in San Diego to support our federal government client engagements. The ideal candidate is a self-starter with superb listening, communication and analytical talents. Perks of Working at Ignite Digital Services
Competitive pay and benefits, including PTO Education stipends and referral bonuses Compelling work with the U.S. federal government Strong emphasis on volunteer and community engagement Opportunity to shape the future of our industry Supportive colleagues and management who invest in your growth Responsibilities
Must possess basic familiarity with the Government Travel Charge Card (GTCC) including: experience with check-in / check-out process, credit limit increases, activating GTCC for travel and conducting account reconciliations. Reviewing Approving Officer (AO) Designation Forms (DD Form 577). Reviewing Travel Training Certificates, Travel Authorizations/Vouchers and resolving issues. Responding to Travel Inquiries. High-level functional expertise on DTS requirements and processes ensuring compliance with regulations. Ensuring accurate initiation, routing, and approval of Authorizations and Vouchers as well as the voucher payment process. Candidate must demonstrate the ability to analyze information and issues and provide resolutions effectively to customers. Candidates must be able to “self-teach” new IT systems or software using available desk top procedures and help desk support. Minimum Qualifications
Bachelor's degree or relevant experience is required Finance, Business, or Accounting coursework or degree a plus Prior Navy Financial experience, CDFM, or CGFM a strong plus Intermediate user with Microsoft Office products (Outlook, Word, Excel, PowerPoint) Excellent customer service skills DoD Secret Security Clearance Preferred Qualifications
Experience with DoD acquisition programs, organizations, processes, and procedures Salary and Schedule
Salary: $65,000+ to align with education and experience Schedule: 5 days a week onsite Equal Opportunity and Compliance
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors. Equal Opportunity Employer/Veterans/Disabled For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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Ignite Digital Services is a fast-growing digital transformation company serving the national security sector. Our small business applies data science, program management and technical domain expertise to help clients implement data-driven approaches that maximize operational efficiencies. We have redefined leadership in our industry by building effective working relationships with clients, partners and internal teams. Our culture emphasizes teamwork, continuous personal growth and innovation, while delivering value to our clients. Ignite Digital Services is seeking an experienced Defense Travel System (DTS) Customer Support Specialist located in San Diego to support our federal government client engagements. The ideal candidate is a self-starter with superb listening, communication and analytical talents. Perks of Working at Ignite Digital Services
Competitive pay and benefits, including PTO Education stipends and referral bonuses Compelling work with the U.S. federal government Strong emphasis on volunteer and community engagement Opportunity to shape the future of our industry Supportive colleagues and management who invest in your growth Responsibilities
Must possess basic familiarity with the Government Travel Charge Card (GTCC) including: experience with check-in / check-out process, credit limit increases, activating GTCC for travel and conducting account reconciliations. Reviewing Approving Officer (AO) Designation Forms (DD Form 577). Reviewing Travel Training Certificates, Travel Authorizations/Vouchers and resolving issues. Responding to Travel Inquiries. High-level functional expertise on DTS requirements and processes ensuring compliance with regulations. Ensuring accurate initiation, routing, and approval of Authorizations and Vouchers as well as the voucher payment process. Candidate must demonstrate the ability to analyze information and issues and provide resolutions effectively to customers. Candidates must be able to “self-teach” new IT systems or software using available desk top procedures and help desk support. Minimum Qualifications
Bachelor's degree or relevant experience is required Finance, Business, or Accounting coursework or degree a plus Prior Navy Financial experience, CDFM, or CGFM a strong plus Intermediate user with Microsoft Office products (Outlook, Word, Excel, PowerPoint) Excellent customer service skills DoD Secret Security Clearance Preferred Qualifications
Experience with DoD acquisition programs, organizations, processes, and procedures Salary and Schedule
Salary: $65,000+ to align with education and experience Schedule: 5 days a week onsite Equal Opportunity and Compliance
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors. Equal Opportunity Employer/Veterans/Disabled For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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