ZipRecruiter
Medical Customer Service Representative (Hybrid)
ZipRecruiter, North Chicago, Illinois, us, 60086
Job DescriptionJob Description
Position Title: Customer Service
Location: North Chicago, IL 60064
Contract Duration: 6 months with possible extensions based on performance
Shift: Full Time, Hybrid (at least 3 days a week in the office)
Required Skills
3 years previous experience in customer service or clinical setting; or equivalent combination of education and experience
Knowledge in device tracking policies and requirements
Ability to understand the impact of regulatory compliance requirements (e.g. 21 CFR 821, 21 CFR Part 11, SOR/98/282 and other regulations as they apply)
Education
AA degree required; Bachelor’s degree
Duties
•
Perform a variety of complex duties associated with supporting device tracking activities to ensure device tracking files are maintained and reconciled
•
Communicate with customers to obtain and/or verify device tracking information in compliance with device tracking regulations established by the FDA and international regulatory bodies
•
Facilitate actions identified to improve customer experience and patient safety
•
Participate and/or lead in the identification and implementation of device tracking management system improvements, including technical support, and updates to procedures and forms used in the device tracking process
•
Assist globalization of requirements, where necessary
•
Process and maintain device tracking files in the device tracking system to support compliance with device tracking regulations and internal procedures
•
Analyze information for device tracking requirements under 21 CFR 821 and SOR/98-282
•
Initiate device tracking files when forms are received in a timely manner
•
Maintain and update device tracking system; record all activity in both hard copy (when applicable) and computer files
•
Maintain a knowledge and understanding of current Device Tracking regulations, guidelines, and interpretations
•
Provide generalized company, departmental, and device tracking knowledge as required
•
Coordinate with inter- and intra-departmental customers to ensure device tracking information and inquiries are communicated appropriately
•
Handle sensitive conversations with patients and/or physicians, avoiding litigious or compromising issues, providing information, education and assurance to the patient and/or physician regarding product and service, effectively utilizing “talking points” and communicating corporate policy
•
Support department processes and workflow
•
Process outgoing faxes, incoming mail, perform data entry, filing and copying
•
Initiate and process follow up activities to gather information, submit notifications, etc.
•
Inform internal and/or external customers of the device tracking requirements
•
Respond to verbal and written requests from internal and external customers
•
Initiate and set up complaint files; maintain and update database
•
Record all complaint activity in both hard copy (when applicable) and computer files, following complaint handling regulations 21 CFR 820.198, SOR/98-282, and internal procedures
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities
Position Title: Customer Service
Location: North Chicago, IL 60064
Contract Duration: 6 months with possible extensions based on performance
Shift: Full Time, Hybrid (at least 3 days a week in the office)
Required Skills
3 years previous experience in customer service or clinical setting; or equivalent combination of education and experience
Knowledge in device tracking policies and requirements
Ability to understand the impact of regulatory compliance requirements (e.g. 21 CFR 821, 21 CFR Part 11, SOR/98/282 and other regulations as they apply)
Education
AA degree required; Bachelor’s degree
Duties
•
Perform a variety of complex duties associated with supporting device tracking activities to ensure device tracking files are maintained and reconciled
•
Communicate with customers to obtain and/or verify device tracking information in compliance with device tracking regulations established by the FDA and international regulatory bodies
•
Facilitate actions identified to improve customer experience and patient safety
•
Participate and/or lead in the identification and implementation of device tracking management system improvements, including technical support, and updates to procedures and forms used in the device tracking process
•
Assist globalization of requirements, where necessary
•
Process and maintain device tracking files in the device tracking system to support compliance with device tracking regulations and internal procedures
•
Analyze information for device tracking requirements under 21 CFR 821 and SOR/98-282
•
Initiate device tracking files when forms are received in a timely manner
•
Maintain and update device tracking system; record all activity in both hard copy (when applicable) and computer files
•
Maintain a knowledge and understanding of current Device Tracking regulations, guidelines, and interpretations
•
Provide generalized company, departmental, and device tracking knowledge as required
•
Coordinate with inter- and intra-departmental customers to ensure device tracking information and inquiries are communicated appropriately
•
Handle sensitive conversations with patients and/or physicians, avoiding litigious or compromising issues, providing information, education and assurance to the patient and/or physician regarding product and service, effectively utilizing “talking points” and communicating corporate policy
•
Support department processes and workflow
•
Process outgoing faxes, incoming mail, perform data entry, filing and copying
•
Initiate and process follow up activities to gather information, submit notifications, etc.
•
Inform internal and/or external customers of the device tracking requirements
•
Respond to verbal and written requests from internal and external customers
•
Initiate and set up complaint files; maintain and update database
•
Record all complaint activity in both hard copy (when applicable) and computer files, following complaint handling regulations 21 CFR 820.198, SOR/98-282, and internal procedures
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilitiesCompany DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier awards, further validating our industry-leading capabilities